Damiano F.
Posted
Djanna from customer service was very…
Djanna from customer service was very helpful. Happy I do business with them

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Damiano F.
Posted
Djanna from customer service was very helpful. Happy I do business with them
Ang
Posted
Natha handled my request quick with no issues. Very pleasant experience.
JSG
Posted
Very polite and knowledgeable. Effective and efficient time management on the phone. Adelita Cal did a great job. Thank You
Matthew W.
Posted
The first cut of my lenses didn't turn out right, and my doctor tweaked my prescription just a bit because of it. LensDirect made it right by recutting the lenses at no charge. Sari was super helpful and professional in getting me taken care of!
Roger K.
Posted
Had an issue with a contact lense order, Djanna resolved it quickly and very professionally via chat!
Haley S.
Posted
I called and spoke with Mario. I had ordered my contact lens and for some reason the whole box of left lens ripped within the 3rd or 4th use. But Mario listened and took care of it right away. Great customer service! Will definitely be ordering from LD again!!
MB in S.
Posted
Mario was very helpful
Alice B.
Posted
I had many, many questions regarding the two pairs of frames I'm seeking lenses for, and Dion steadfastly and patiently answered them all. I was likely pretty annoying but Dion seemed to understand that I only wanted to get them right...