LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 177 reviews with 2 stars · Clear filters

N.P.
Posted Oct 22, 2026
Disappointed
Disappointed. Left lens will not fit no matter what you do, right side went in no problem.
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CJ
Posted Oct 21, 2026
The prices continue climb
The prices continue climb. I'm thinking of surgery so that I can stop the daily contacts
Response from LensDirect.com· Oct 21, 2026
Hello CJ! Thank you for sharing your concerns with us. We completely understand how frustrating it can be to see prices continue to rise, especially when it comes to something you rely on every day. We truly appreciate your loyalty and understand that you may be considering surgery as a more long-term solution. We’re sorry that the increasing costs have made things more difficult, and we value your feedback as we continue to look for ways to better serve our customers.
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Glasses
Posted Oct 14, 2026
It took almost 3 months to receive…
It took almost 3 months to receive glasses. Lens direct didn’t seemed at all concerned and just kept sending these generic “order delayed” emails.
Response from LensDirect.com· Oct 15, 2026
Hello There! We're sorry to hear about the long wait for your glasses and the frustration caused by the lack of clear, personalized communication. We understand how disappointing it is to wait nearly three months for an order and receive only generic delay updates. This isn't the experience we want our customers to have, and we sincerely apologize for the inconvenience. We appreciate you sharing your feedback, as it helps us identify where we need to improve. Thank you for your patience and for giving Lens Direct the opportunity to serve you.
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Edward S.
Posted Oct 3, 2026
They were mid priced...poor quality
They were mid priced, single prescription glasses that I ordered two pairs because I am not perfect with the LENS SURFACE. That said within a few weeks of wearing a single pair, I took them off, went inside a business and came out to my car about an hour later and the lens had separated from the frame...completely. There was a wire that attached the frame to the glasses that remained intact. When I reached out to LenDirect to inquire repair, they charged me 90% of the original cost. These glasses broke with ZERO interaction with me at all...they were just sitting and then I had to PAY for their poor quality or poor workmanship. And because I complained they are taking an INORDINATE AMOUNT OF TIME TO GET IT BACK TO ME....I gave them 2 stars...probably 2 too many
Response from LensDirect.com· Oct 8, 2026
Hello Edward! We’re truly sorry to hear about your experience. We understand how frustrating and disappointing it must have been to have a pair of glasses separate from the frame after only a few weeks, especially when you had not done anything to cause the damage. We also understand your frustration with being charged a significant amount for the repair and then having to wait an extended amount of time to receive your glasses back. That is certainly not the experience we want our customers to have, and we’re sorry we fell short of your expectations. Your concerns about the quality, repair process, and turnaround time are important to us, and we appreciate you taking the time to share this feedback. We sincerely apologize for the inconvenience and frustration this situation has caused.
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MICHELLE R.
Posted Sep 18, 2026
Took longer than anticipated for both…
Took longer than anticipated for both verifying my prescription and also shipping. was quite disappointed
Response from LensDirect.com· Sep 22, 2026
Hello Michelle! We’re sorry for the longer-than-expected wait with prescription verification and shipping. We understand how disappointing it is when an order takes longer than anticipated, and we sincerely apologize for the inconvenience. Thank you for your patience and understanding.
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Callum Lee S.
Posted Sep 16, 2026
looked at the stuff to offer and was…
looked at the stuff to offer and was not blown away but reasonable good collection just need some more
Response from LensDirect.com· Sep 24, 2026
Hello Callum! Thank you for taking the time to share your feedback. We’re sorry to hear that our current selection didn’t fully impress you. We’re glad you found the collection reasonably good, and we appreciate your suggestion to expand our range. We’re always working to add more options and improve our selection, and your feedback is genuinely helpful. We hope you’ll check back with us in the future and find more of what you’re looking for.
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Green F.
Posted Sep 1, 2026
Bad results with my progressives very long ship time.…
Just to relate my experience with my progressive perscription that they screwed up 2 times. That with the super long wait time for glasses (do they ship from China or what I don't know why it takes so long. But I have 2 pair of glasses that they screwed up twice. One thing Walmart does well is make glasses at a good price with a great guarantee.
Response from LensDirect.com· Sep 9, 2026
Hello Green! We’re sorry to hear about your experience, especially having your progressive lenses come out incorrectly twice. We understand how frustrating that must be, along with the longer-than-expected wait time. We truly appreciate your honest feedback and would love the opportunity to look into your orders and make things right.
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Dwight S.
Posted Aug 26, 2026
Very slow warranty service.
I ordered 4 pairs of lenses for my frames. Each order was for 2 pair, one for reading, one polarized distance. The first order went fine, but slow, taking a full 4 weeks from mail-out to delivery. The second order had a failure of the reading lenses. They were completely wrong, and this is where the problems start. (1) I paid $30 for expedited service, which only took one week off the total time required. (2) I messaged them about the defective reading lenses; it took 4 weeks for them to process the new, replacement lenses. I've worked customer service all my working life. When there's a failure to deliver, one always goes to the max to make it right. Not these folks. No expedited service here, even when the original order included paying extra for it in the first place. Bottom line: You might get good service, you might not. They'll make it right, but they'll take another month to do it.
Response from LensDirect.com· Aug 27, 2026
Hello Dwight! Thanks for sharing your experience. I’m sorry you had to deal with the incorrect lenses and such a long wait for the replacement. While it’s good that the issue was eventually resolved, I completely understand your frustration, especially after paying for expedited service. Four weeks for a replacement is a long time, and I agree that mistakes like this should be handled much more quickly and with greater effort to make things right.
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