Cynthia
Posted
Very helpful and patient with me even…
Very helpful and patient with me even tho i was frustrated!

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Cynthia
Posted
Very helpful and patient with me even tho i was frustrated!
Michael A.
Posted
I received and email telling me my order was canceled because there was an error on my order. When I called the 800 phone number for assistance, I was connected with Haven. Haven was able to edit/update the bad order, and was able to fix my error. Haven was very helpful. Great service. Always a good experience when dealing with LenseDirect.
Gary I.
Posted
Great customer service
Lisa
Posted
HAVEN WAS AMAZING AND TOOK CARE OF MY ISSUE !!
Nickyan O.
Posted
Kwasi was great answering my questions
Jacqueline F.
Posted
Affordable prices, discounts available. Free shipping.
Lorraine P.
Posted
Today I called to order new lens’s for my existing eyeglasses . The technician support helping me DJanna was sososo helpful, polite, patient answered all my questions. I am an elderly woman and I appreciate your company support team and your unbeatable prices. If I could I would add one more star! Lorraine February 2026
Gary
Posted
My experience was great and Chelsea was very helpful. She made the process very smooth and easy.