Maz O.
Posted
Great personal service
Quick, friendly help from Verginia to pause an order in process while I tweak prescription. Thanks!

Excellent
11,626 reviews
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Maz O.
Posted
Quick, friendly help from Verginia to pause an order in process while I tweak prescription. Thanks!
Lisa G.
Posted
I just placed an order for a year supply of contacts for a fraction of what I would pay at the doctor's office (mostly because my insurance only covers $35!). I had to reach out to customer service since I realized I forgot I could use my HSA card to pay for them, and I was attended to quickly with excellent service from Verginia (Vee). Thank you so much!
Rammer J.
Posted
helpful and very nice. quick and efficient.
Arunesh S.
Posted
Contacts are good, customer service is great! It took me about 2.5 weeks to get the contacts that I had ordered because they were back ordered. I emailed customer service and get a reply back from Daisy Desir in an hour, explaining the situation and she even upgraded the shipping for free! I got the contacts in 2 days after that!
Stephanie Johnson P.
Posted
Excellent customer service thus far.
Jules J.
Posted
My agents Aliyah and Verginia were awesome...I started with Aliyah, got disconnected, then Verginia picked up, guided me through everything I needed to know and answered all the questions I had...great effort...excellent customer service
Jen
Posted
Aliyah was extremely helpful when I contacted customer service to edit an order. I appreciated the positivity, professionalism and prompt service.
Allan and Katie A.
Posted
Daisy did a terrific job of addressing my issue and handling the information that was needed to update my order. Thanks, daisy!