LEVEL8 Group Corp.Reviews of level8cases.com

I was devastated during my recent trip when I had my zipper on my Voyager suite case fail. The zipper it’s self was not a problem but the clasp that zips had broken. I absolutely love my Level 8 cases, I have two as well as my wife. Together we have traveled thousands of mile and to many countries with no problems. We have receive too many complements to count from baggage handlers, hotel staff and limousine drivers who were a maze at the quality of our cases. No dents, popping or difficult to pull, the wheels just smooth and easy. So when I contacted Level 8 because of what seem to be just a metal material defect they were so helpful and responded within a day to help with my problem. I have had my sets of luggage but none have ever compared, I highly recommend to anyone do yourself a favor and Level 8. You won’t regret it!

I love my bag and receive tons of compliments. One of the wheels got damaged on a recent journey and customer service is ending me a replacement free of charge

The suitcases are as advertised. We own a carry on and a trunk. They both perform great and have smooth ride with the wheels. However we had the misfortune that the zipper handle got damaged from an airport baggage service. The zipper held its own and no items were lost, however it had to be replaced. Upon contacting the customer service, the reply was swift and we got all replacement parts within a week. Great customer support and fast response time!

Luggage is great. I travel every week for work. Durable and sleek

After months of searching for a replacement for our trusty Samsonites, Roncato and Monos bags, finally pulled the trigger on level8.(rewind) I purchased the NOBL luggage, and found a non responsive customer service and a luggage that did not ship, and finally figuring out it was a scam and tiktok hype that could not fulfill orders. After binge watching all the previous bags i have been eyeing, Level8 stood out, i was initially debating between the adventure, voyageur and Hegent. I ended up buying the Hegent carry on and Check in with a discount code i found online, I also ended up buying the freeloop in sage green carry on for my wifes mothers day gift present. I already know level8 is legendary for their smooth wheels and durability, but that will remain to be seen when i use the bags for our asia trip this June First positive experience from level8: - ordered the bags on may 4th, got a notification the same day that my luggage shipped -recieved the 2 carry ons on the 5th and got the check in on the 6th. 2 carriers (Ontrac and Fedex) talk about express shipping. Level8 delivered, unlike the crappy NOBL. -tested the bags right away, rolls without resistance and feels like butter smooth. -bags are not to heavy 8-9 lbs on carry ons and 12lbs on the Hegent check in. -premium feels on all bags and quality craftsmanship. -Customer service very responsive and responded same day. - level8 has ACTUAL PHONE NUMBER for customer support, no AI customer service BS. Overall, I am happy with the purchase. Yes it is pricey, but i do not mind paying for quality, lifetime warranty and almost no negative reviews anywhere(there are some, but i guess a company cant please everyone). I am excited to take this on my trip, will update this review later when I return from Asia. Tom

I reached out to the team for a replacement piece. They immediately followed up and confirmed the piece would be mailed to me. These luggage sets are worth every penny!

Regarding my order #71668, I ordered the Level8 26 in. voyager and the 20 inch voyager carry on size. They are beautiful, they roll wonderfully. I have not gone on a trip yet to use them but I can tell how well made they are and how my packing will be more efficient with how these are designed. I especially love the built in TSA approved locking system. Can’t wait to use them.

I am so in love with my luggage set, I was able to use my 30in voyager trunk on a weekend trip with my sister and the amount of souvenirs I was able to pack along with my clothes was surprising. The split sides that zip up are reassuring for flights since I’m positive even if the main zipper broke my stuff will be safe in a secondary zipper compartments.I recently received the voyager 28in and carryon and I’m super excited to use them.