Rachel
Posted
I didn't receive my product or a refund.
I didn't receive my product or a refund.
Response from Life Essentials Refillery· Dec 9, 2024
Hi Rachel, I went back into our orders and I see that you placed two orders for raw milk with with us. When the milk arrived in-store we sent an email to you (both times) that the milk was ready for pickup. You had not consented to SMS so we were unable to reach you via SMS. We kept the milk as long as possible but after its expiration date we had to dispose of it. We would love to have you back as a customer. If you would like to reach out directly then we can see if perhaps the email address on-file is incorrect and determine if the error was on our end. We value our customers and would love to make things right with you. Thanks! Sheila