LifeStance HealthReviews of lifestance.com

I received a $451 bill AFTER my insurance already paid $224 for a 30 minute phone call where my doctor asked me a bunch of questions from a sheet of paper. At the end of the conversation, I was basically sent on my way without any new information. Don’t waste your money.

Their billing department is incredibly difficult to reach. They have been billing my insurance and me wrong. I tried reaching through online messaging on their web portal and making phone calls. The billing department usually has a message about some meeting. Other people on the phone at Lifestance not in billing leave messages for me without me ever getting a call back. They are too huge and bureaucratic.

I really wish I had seen these reviews before starting lifestance, but I was desperate for a provider and my psych was the only one who took my insurance. I was having a great experience with lifestance so I let them refer me to a therapist. They assured me that she took my insurance, as my psych rn I had been seeing for 6 months did, so why would I doubt it? So I’ve been seeing the therapist, and I’ve left a couple messages for lifestance confirming that my insurance is coming through, although I haven’t heard back. I continued to see her, until eventually my insurance sends me a denial of coverage. They didn’t check my coverage, and when I spoke to a person she SWORE they had. This didn’t make sense to me because they were saying I didn’t have a copay when I should have. My insurance has been sending me notice after notice of denial of claims, saying that my sessions cost $365 each (and this is weekly talk therapy, not like a medical procedure). When I explained that I was receiving these notices to the one person I spoke to once, she said she would check with someone else and have them call me back that night. It’s been 3 months and not a word. I have asked many times what the OOP cost actually is, but no response. I have asked if they intend to charge me these bills that my insurance is saying that they will, no response. I’ve asked if they could submit the referral form that would have prevented this whole situation, no response. I just want to keep seeing my therapist. I really like her and it’s really hard to find good therapists. She wants to keep seeing me too! But *neither of us* have been able to get any response on what it would cost me to keep seeing her. It’s been 3 months. I have left ~7 messages and sent 7 emails through the patient portal. My therapist and psych rn have both reached out to the billings department looking for answers and have not heard back. It’s been 3 months!!! It’s illegal in my state to not disclose the cost of a medical procedure. I cited this law in one of my messages, but they don’t seem to care. At this point, having seen this therapist haas done significantly more harm to my mental health than help. Especially since our relationship had to end this abruptly with absolutely no closure (and to make this worse the reason they gave me a therapist was because my last therapeutic relationship ended abruptly with no closure!!). Some of the providers are really good, but lifestance itself does not give a single heck about what they are actually doing to us. I feel SO MUCH RAGE when I think about this company. I wish I could process this and get some coping tools by going to therapy…

I am speechless. They charged me an expensive fee when I cancelled without 48-hour notice. HOWEVER, they have cancelled/rescheduled at least 2 to 3 of my sessions at the last minute. I have found this place to be a ball of confusion... Apparently, LifeStance doesn't think my time is valuable.

Never, not a moment, did any medical professional speak with me. Somehow they billed for over $360.00 with no reference to my insurance.

MY SONS DR. IS AMAZING, BUT THIS COMPANY IS THE WORSE THING EVER , NO ONE ANSWERS THE PHONE TO BE ABLE TO SCHEDULE ANYTHING FOR WEEKS , I ENDED UP JUST GOING TO THE FACILITY AND THEN THEY ARE RUDE STAFF IN THE FRONT ! I WOULD LEAVE BUT THE DR IS GREAT !

Threatened with collections, paid over $1k, turned out that almost a year after services, they hadn’t billed my insurance. Been messaging back & forth on refund, now they say 8-10 weeks for corporate to process it.

My doctor is very good (Mattern) and that is why I'm still here. Lifestance as a company is terrible - stay away. Can't get through for appointments, rude representatives, non functional website....go someplace else if you can