Vicky M.
Posted
DO NOT BUY FROM THEM!
DO NOT BUY FROM THEM!! We had a chair lift installed on Monday, February 16th, less than 24 hours later our father passed away, without ever using the unit. It’s brand new! We paid over $5000 for the unit. I called them on Tuesday afternoon, after the initial shock of our Dad dying , in the hospital, where he had been since 2/14/26, to ask them to come return the unit. They stalled me off until 2/20/26 and then offered us a $500 refund to remove it! Talk about unethical!! This is extremely poor customer service!! We all know they will turn around and sell it, again, for $4500-5000! I was fine with a restocking fee, but not I Over $4500! It’s absolute garbage that this is how they choose to handle it! I am disgusted by their complete lack of empathy! Even car dealers allow you to return a car! UPDATE: We had no problem with a restocking fee. The rails are not $4500! Even with the "custom" cutting of the rails, the chair lift, itself, can be resold, and we all know it! Nice try! NO ONE HAS USED THE CHAIR, except your installer!
Response from Lifeway Mobility· Feb 24, 2026
We first want to say that we're sorry for your loss. Our thoughts are with your family during this difficult time. For all the stair lifts we provide, the rails are cut to fit each staircase, which means we cannot resell them as new or “new, open box” as you described, after they’re installed. There are also additional costs incurred to have the lift removed and stored, and the rail must be cut again to properly fit a staircase in another family’s home. The amount offered ($500) is in-line with our standard policy for a lift that is less than 1-year old. Most companies in the industry will not offer any reimbursement when buying back a stair lift after it has been installed. If you have any additional questions or concerns, or would like to discuss this further, please contact us directly @ 480.939.5359