LightsandhomeReviews of lightsandhome.com

Order#5138 Order date:10/17/24 1st email to cancel: 10/25/24-informed of non-cancellation policy. 2nd online inquiry for status of order-11/17/24, no reply. Buyer beware!

Don’t purchase from them!! I made the mistake of pulling the trigger on an expensive console without looking at reviews because Lights & Home was cheaper than its competitors. Since my purchase over a month ago, there has been no follow-up. There is no tracking number and they don’t respond to emails. I’m concerned this was a scam! I now need to contact my credit card company to try to reverse the charges (ugh!).

agree with the nightmare review. they charged my card immediately and I haven't heard a peep from them since. have just started the process of getting a return on my charge card. i write them daily, and get the same rote email from them each time, and there is no phone number. wish I had read reviews........

I wish I had read the other reviews before ordering from this site!!! ABSOLUTELY HORRIBLE. RUN RUN RUN. I placed an order for over $1500 on August 6. At time I placed the order I was notified it would be delivered between Aug 16-19 and I would get a shipping notification when it was sent. It’s now Aug 21, no shipping notification, no product, and I’ve sent 3 emails to customer service with NO RESPONSE. No phone number to call either —. I will now be attempting to cancel the order with credit card.

Ordered 4 stools which said they were 16” wide but the back took up interior space so at the back they were 11”. Unusable to most adults. They WILL NOT respond as to how to return them. This company is a scam. They have no 800 number or location listed anywhere although their website “looks” like a store. DO NOT SHOP THERE

I was ordering a side table from this store. I got an amazing product from this store. They are providing good customer service. It is recommended to shop on this website. I'll also buy products in the future from this store.

I searched and search for new number tiles for my illuminated House Number sign at home. I liked the Block Number font shown on the web site. I ordered 4 numbers, $35.00 + $25.00 shipping. When they arrived, they were not the Block Number font on the web site, but a sort of script number font, like every other web site has available. I logged into the site to see what the return procedure was. The site says this was a No Returns Allowed order. So, I am now out $60.00 for number tiles I do not like. PLUS, my web site access appears to have been terminated so I can't log back into the site.

Zero customer service. Ordered a Eurofase mirror and within the company policy of having one hour to make a change, I switched to a smaller mirror. Of course, no confirmation of the change from Lightsandhome despite repeated emails and calls. They ended up shipping the bigger mirror. Representative said return label would be sent. Never sent. Stopped the payment at AMEX. Stay away.