LiineReviews of liine.com

Most helpful - great follow up And fixed the problem very quickly

Liine has helped our Guest Services team convert undecided first time callers into medspa consultations. The team at Liine is always available to help work through challenges and contribute to our success. As an extra bonus, the weekly data gives insight into how our new leads are finding our spa which helps us make future marketing decisions.

After years trying many techniques to improve the efficiency of our front desk, we finally found Liine and they have been great!  We now know weekly how many calls go unanswered or directly to voice mail, and can sort call metrics by team member, location, division, etc. Liine provides a simple, proven method for training front desk staff. Its advanced technology makes it easy to listen in on recorded calls, measure effective techniques, and help staff improve their phone skills. We have online access to a user friendly Liine dashboard, which has enhanced our Objectives and Key Results (OKRs) with a notable effect on patient satisfaction and revenue. From the start, the team at Liine has been committed to our success and is always ready to go above and beyond to help us improve our phone sales skills. We highly recommend Liine—an outstanding sales management platform!

World-class customer service!

This program has been very helpful to our entire team in terms of perfecting the messaging and increasing Undecided callers to consultations. We always enjoy working with Charlie!

Liine is great! It is a fast easy way to check on calls and improve messaging.

Its very helpful in keeping track of how I do on my calls and what I can work on to improve.

My office needed a system to convert calls to sales.Although our advertising group produced many new patient calls, it was wasted effort because my staff failed to close the majority of these new calls. Liine carefully and patiently taught my employees how to respond effectively to new callers without long meandering conversations going nowhere. In addition, after the staff got the hang of it, they continue to learn and maintain their effort because Liine provides weekly data on group results and each employee in particular. Although I hoped we would increase our business with Liine's help, I didn't expect it to be this successful.