Dan
Posted
Good equipment
Would be nice if the contract wasn't the typical three years. Overall good service.
Response from Link Interactive· Feb 27, 2017
Thank you for your feedback. We appreciate you as a customer.
Excellent
310 reviews
Link Interactive started with one idea in mind. We wanted to be the leader in do-it-yourself (DIY) wireless security systems. We have accomplished this by ensuring we have great products and the best customer service. Link Interactive was formerly known as Link Home Security
Link Interactive (linkinteractive.com) has 310 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 29 reviews with 4 stars · Clear filters
Dan
Posted
Would be nice if the contract wasn't the typical three years. Overall good service.
Response from Link Interactive· Feb 27, 2017
Thank you for your feedback. We appreciate you as a customer.
Robert
Posted
as I've stated in the Title, this monitoring devise and service have been excellent and I've been very pleased with it , had a AMD security service before at $45.00/month!
Response from Link Interactive· Jan 12, 2017
Thank you so much for sharing your awesome experience and please let us know if you ever have any questions or ever need anything in the future!
Vicki
Posted
We had some difficulty getting things set up. The control panel would not communicate with the front door automatic lock. We had to buy something additional to make it happen. The possibility of additional costs was not explained up front. The entire installation process was longer than we were told, but it is doable. Customer service was awesome through the entire process!!!! No matter how ignorant I was to the process, they NEVER lost patience with me. The service is doing great now.
Response from Link Interactive· Jan 11, 2017
We apologize for the rocky start but are glad it seems to be working great now. Thank you for your business!
WHB
Posted
We are pleased with our system but have had a few snags. It's turned itself off a few times, we had to switch out a component in our panel and it took almost an hour on the phone to get it activated, and we still have one piece that we can't seem to get connected for the life of us. The ordering process was a breeze, as was installation. Customer service reps are super friendly.
Response from Link Interactive· Dec 8, 2016
Thank you for sharing your experience. Sorry to hear about the glitches and hope that they are resolved. If you need anything please let us know.
Shah, T.
Posted
Their prices are higher than the competition otherwise no complaints
Response from Link Interactive· Dec 1, 2016
Thanks for your feedback. We strive to take care of our customers. We will continue to work hard to earn your business.
Natalie
Posted
It did take some time for me to get my refund an there was some miss communications I wasn't too happy about that but over all once all was figured out all was good. I would use them in the future good system.
Response from Link Interactive· Jun 1, 2016
Sorry that your experience with getting a refund wasn't done smoothly. Hopefully we can help you out in the future!
Steven
Posted
I got great support for my basic security system installation. The support is available when you need it. My system works fine, as advertised. The purchase through COSTCO when smoothly and all of the equipment came in fine shape.
Response from Link Interactive· Jun 1, 2016
Thank you for your feedback. Glad everything went smoothly!
Aamir
Posted
Great experience and response team
Response from Link Interactive· Apr 1, 2016
Thanks for your feedback! We truly appreciate you as a customer!