LinotoReviews of linoto.com

The Linoto experience is great from the get-go. The website answers the basics and Jason answers any other questions not covered there. I went a little overboard after our wedding and did the whole bedroom—sheets, curtains, duvets, blankets—in a mix of indigo and natural colors. The quality is apparent from hand of the linen, to the assembly, to the day it arrives and even six years after. One of those all-too-rare experiences.

Be aware these linens are not made quickly and are subject to slow downs in supply and manufacturing. Based on my interactions with personnel at Linoto. I waited over six months for my order and it was absolutely worth the wait. I have actually placed two more orders since my first two. If you're looking for good quality linens Linoto is exactly that. I purchased linens from three companies, let's call one company S (think blue) and the other company P (falling from the sky). Both of those companies linens are good and their products have high and low points. There was certainly nothing wrong with either and I am happy with my purchases with both. But when I got my Linoto order, I knew I would never purchase from company S or company P again. The weight of the fabric with Linoto is far superior to the other two the flax is longer which leads to much less loss during the cleaning process and the softness is good from the start, though not as good as company S but after a few washes it has softened up nicely and is comparable. To date I have ordered 2 fitted sheets, 4 pillow cases, 4 towels (they're amazing), and a custom quilt which I would fight for in a divorce. There isn't a single product I regret purchasing. I will say that if you're thinking about ordering from Linoto, get your order in yesterday because you're probably going to wait a bit but I promise you won't be upset by the product you get. Also, don't wait around for discounts unless you absolutely must, they're few and far between from what I've seen, which made me a little sad initially, but I'm over it now that I have some of their stuff in my home. Also, they will send you samples if you need to verify a color prior to ordering which is immensely helpful as the actual products do vary a little from what you see on your screen.

I ordered a linen summer quilt in mid-April. I did the order by phone (btw--all phone conversations were with the same fellow). I was told they were backlogged and that the quilt would be shipped in 2 weeks. Two weeks later I called and I was told two weeks later. I called two weeks later because I was traveling & wanted to make sure it wasn't delivered while I was gone. O no worries I was told--It will be ready in a month. Called 3 weeks later and imagine, it will be a month longer. I asked what number I was in the queue. I was number 20. My order would ship in mid to late August. I called today, first week of August and am told that it will likely be early September. But here's the kicker--I am now min the mid 20s in the queue. How does it happen that a month later I am now 5+ back further in the queue? The customer service fellow got a tich attitudinal (after telling me where I was in the queue) about how I must have talked to someone else because HE would never tell anyone where they were in the queue. Look, I am not a Karen. I recognize fully that this is a luxury item and that this is a first world problem. & my life will go on without a fancy linen bed covering. But, the reason for the review is the lying. If you lack integrity in one area, you will lack integrity in all areas. I see two possibilities: 1. These folks business practice is to lie to customers or 2. They are just plain incompetent. Honestly, how can you tell someone that orders are running two weeks behind at the outset of your interaction if indeed you are running hundreds of orders behind. & how indeed did I go down in the queue after a month? They have three weeks to complete my order than I will cancel.

Ordered a set of sheets back in February that I never saw. Emailed customer support many times and always said my order would be ready soon with zero details. The last time I asked they said my order was "nearly ready" and would ship out within one week. More than that week came and went and the order never shipped. After more than 4 months I finally cancelled. Customer support called me and said my order was ready to ship - magically, after cancelling it's somehow done. I got a bunch of excuses about suppliers in Italy having problems. They wouldn't have thought I'd like to have known these details a few months ago instead of just being told "it will be ready soon!"? At least they processed my refund quickly: only reason for 2 stars instead of 1. I'm extremely disappointed in this abuse of my trust. Should have just bought from somewhere else 4 months ago and maybe I'd have sheets by now. This is no way to run a business.

Sheets were not delivered after 2 months. Email support request ignored. I called and was told sheets would arrive two weeks later. 3 weeks later, still nothing. I called again. Was told fabric was on back-order in Italy and would be another 4 weeks. I tried to cancel the order. Next communication: surprise, a set of sheets matching my order was found and would I like to have them? I requested it be cancelled anyway. Next communication: your order has shipped! I requested it be canceled a 3rd time. Next communication: So sorry, they're already in the mail. Are you sure you don't want them? I requested it be canceled a 4th time. Next communication: we're processing the refund and recalling the package. That was 3 days ago. I'm still awaiting the refund and the UPS package tracker shows the package on its way. I'm planning to refuse delivery and if I don't get my refund in 7 days, I'll be filing a complaint with the New York Attorney General's Bureau of Consumer Frauds and Protection.

Ordered a single linen flat sheet on November 27, 2020. No estimated delivery date when I ordered - that seemed weird but I gave them the benefit of the doubt. Credit card was charged right away. I sent them an email to ask what the rough timeline was - are we talking a few weeks or six months? Would be nice to know, because if it's six months, I'll buy another sheet in the meantime. They said "We anticipate your order to be finished and shipped by the end of January." On March 29, 2021, I get a marketing email from them with the headline "It's been a while..." - no kidding. I replied to that email to point out the irony, and then on April 2, received an email saying my order had been shipped. Now it's April 15, and I still don't have it, but maybe soon. Luckily I did buy another sheet in the meanwhile. Long story short, I would recommend sending a donation in the same amount to a charity that supports artisanal sheet makers instead - at least you get a tax receipt.

I wish I had seen these reviews before I ordered from Linoto. My recent experience echos the 2020 reviews, e.g.: -Charged my credit card right away, and that was in late October. The order just shipped (2/26/21). -Two to three calls with CS, similar responses. -Asked to cancel part of my order two weeks ago (pillowcases), but today's shipping order included them. -When I cancelled another part of the order in November 2020, it took 4 weeks and another follow-up call to activate the refund. CS told me "it takes a while to issue a refund". I, too, wanted to support an American business, and I understand that COVID has impacted their supply chain and their timelines. But the way my requests were managed is not acceptable. I'm going to return these.

I waited four months for a duvet cover. The website said the wait time would be four weeks. Each time I contacted them after that they said my item would ship in about two weeks. It ended up taking over four months. And the item they finally sent was the wrong size. Paid almost $300 because I wanted to support American manufacturing, but this business can’t get things right and doesn’t have transparent customer service.