I bought 2 pears of iem's and the cheaper one gave up working 2 weaks after I got it and communicating with the support was a pain. I live in Hungary and te replys was 1-3 day's. The more expensive iem that I had failed about half a year after purhase but the communication was really hard and for me frustrating.
Response from Linsoul· Sep 15, 2026
Dear Customer,
Thank you for sharing your feedback with us, and we’re truly sorry to hear about your experience.
The time difference between Hungary and our support team can sometimes result in longer response times, which we understand can be frustrating, especially when you are experiencing an issue with your products. We sincerely apologize for any inconvenience and frustration this may have caused.
Please rest assured that we value your feedback and will continue working to improve our communication and support process, so we can provide a better experience for our customers in the future.
Thank you again for your understanding and for giving us the opportunity to improve.
FA
Filip A.
Posted
Beware of Linsoul ,scammers
Beware of Linsoul products and their website
Product not working
They blocked me on instagram and socials when i publicly exposed that they dont issue refund
Please stay away from them ,they act like they will help but they wont
Response from Linsoul· Aug 6, 2026
Dear Customer,
We understand that you have encountered an issue, and please rest assured that we will do our best to assist you.
We learned that you are experiencing a noise issue. Since this type of problem can be caused by multiple factors, we previously provided some troubleshooting steps and requested your assistance with testing. These details will help us better identify the cause and provide a more suitable solution.
However, we have not received your reply yet.
If you have time, please kindly provide us with the test results or any additional information. Once we have a better understanding of the situation, we will do our best to assist you and work toward a proper solution.
Thank you very much for your patience and understanding.
R
R.
Posted
IEM died after only a few months of…
IEM died after only a few months of very light usage. It was under warranty, yet they wanted me to perform and record an absurdly complicated and time-consuming autopsy on the IEM that required tools I didn't have. Just such an unreasonable request, considering they were inexpensive in the first place. Won't be ordering from them again if they are so miserly about replacing defective products.
Response from Linsoul· Jul 14, 2026
Hi there,
We are truly sorry to hear about the issue you experienced, and we sincerely appreciate you taking the time to share your feedback with us.
We completely understand how disappointing and frustrating it can be when an IEM develops a problem after only a few months of use, especially when the product is still within the warranty period. We also understand that you were hoping for a simple and effective solution to resolve the issue as quickly as possible.
However, since we are unable to view your order information or the details of your previous communication with our support team through this review alone, we are currently unable to confirm the specific details of your case or the exact process that was followed.
To better assist you and look into this matter further, we sincerely hope you can provide us with your order number or the email address used for your purchase, so we can check your order records and review the situation.
Please rest assured that after fully understanding the details, we will do our best to provide you with full assistance and a suitable solution.
If you have any further questions, you are also welcome to contact us directly at [email protected]. Our customer service team will be happy to assist you.
We sincerely apologize again for the inconvenience caused and appreciate your understanding. We highly value every customer's experience and hope to assist you further to resolve this issue.
WH
wannabe H.
Posted
Bait and switch
Bait and switch. I submitted an order for an item and several days later they stated it was on preorder. Avoid at all costs
Response from Linsoul· Jun 30, 2026
Hi there，
Thank you for your feedback, and we are very sorry for any confusion or inconvenience caused.
As we are unable to view your order details from this review, we cannot check the specific case directly. However, please kindly note that if an item is on preorder, this information is normally clearly indicated on the product page.
We sincerely apologize if this was not clear enough at the time of your order. If you could provide your order number, we would be more than happy to review the situation in detail and assist you further.
Thank you for your understanding！
CT
Chad T.
Posted
Bad customer service
Bad customer service. Items will be out of stock and won’t be online. After a week of waiting for IEM to ship they emailed saying they were out of stock they were refunding my money. Not a good response. Not something I wanted to hear. Unprofessional on their part. They don’t care about their customers. Also have to wait 3-5 business days for a refund. Ordered April 4th. Got refund email today April 12th
Response from Linsoul· Apr 15, 2026
Hi there,
We sincerely apologize for the disappointing experience you’ve had.
We are very sorry that the item you purchased was out of stock and we failed to update the information in a timely manner. We never intended to mislead our customers. We would have arranged shipment as soon as possible once stock was available, but we understand you no longer wish to wait, so we have canceled your order for you.
We fully understand your frustration regarding the out-of-stock issue and the delayed notification, and we take full responsibility for this situation.
We truly value you as our customer and deeply regret letting you down. We will continue to improve our services and processes to prevent such unpleasant incidents from happening again.
If you have any further concerns or need assistance, please feel free to let us know.
AB
Aleksandar B.
Posted
Warning for German Buyers: Linsoul.de ignores German Consumer Law, Warnung für Käufer aus Deutschland: Linsoul.de ignoriert deutsches Recht
ENGLISH
I purchased a pair of FiiO FT1 headphones from Linsoul’s German storefront (linsoul.de). Within less than a year of normal use, a plastic hinge snapped, which is a clear material defect under German law (§ 477 BGB). Despite being subject to German law, Linsoul refuses to provide a pre-paid return label as required under § 439 Abs. 2 BGB. When I explicitly cited these statutes, they responded that they must "adhere to official policies" which are "applied uniformly worldwide," essentially claiming their company policy overrides German law. They demand that the customer pays for international shipping to China (min. €40) for a "professional inspection" by their own team. They essentially use high shipping costs as a barrier to prevent customers from exercising their legal warranty rights. If you are buying from their German site thinking you have German consumer protection, be warned, you do not. I will report this behavior to the Verbraucherzentrale.
To be clear, I was really happy with the headphones until this point and I am throwing no shade at FiiO as the manufacturer.
GERMAN:
Ich habe FiiO FT1 Kopfhörer über den deutschen Store von Linsoul (linsoul.de) gekauft. Nach weniger als einem Jahr normaler Nutzung brach ein Kunststoffgelenk, was nach deutschem Recht (§ 477 BGB) ein klarer Sachmangel ist. Obwohl der Kauf deutschem Recht unterliegt, weigert sich Linsoul, ein vorfrankiertes Rücksendeetikett bereitzustellen, wozu sie gemäß § 439 Abs. 2 BGB verpflichtet sind. Auf meinen Hinweis auf die Gesetzeslage antwortete der Support lediglich, dass man sich an "offizielle Richtlinien" halte, die weltweit einheitlich gelten. Sie behandeln ihre Firmenrichtlinien also so, als stünden sie über deutschem Recht. Stattdessen verlangen sie, dass der Kunde die Kosten für den internationalen Versand nach China (mind. 40 €) für eine "professionelle Prüfung" trägt. Sie nutzen die hohen Versandkosten faktisch als Barriere, um Kunden an der Ausübung ihrer gesetzlichen Gewährleistungsrechte zu hindern. Wer glaubt, beim Kauf auf der .de-Seite deutschen Verbraucherschutz zu genießen, seid gewarnt. Ich werde den Vorfall der Verbraucherzentrale melden.
Nur um das klarzustellen: Ich war mit den Kopfhörern bis zu diesem Punkt wirklich sehr zufrieden und möchte FiiO als Hersteller hier keinen Vorwurf machen.
Response from Linsoul· Mar 13, 2026
Hi there，
We are truly sorry for the unpleasant experience you have had, and we will keep working to improve our services.
We have looked into your case carefully and fully understand the situation. We sincerely apologize that your product encountered issues; this is never something we wish to happen.
Regarding the after-sales process, please accept our apologies. We want to assure you that we never use high shipping costs to prevent customers from exercising their warranty rights.
We have already consulted the manufacturer about your situation, trying to arrange a more convenient solution for you, such as sending replacement parts, or supporting local or self-repair, to save you time and effort.
However, after taking various factors into consideration, the manufacturer still suggested that the official repair be carried out by their team.
Please believe that we will always apply for the best possible solution for our customers whenever we can.
We understand your concern about the shipping cost, and we apologize for any inconvenience our previous suggestions may have caused. Our team will continue to follow up with you via email closely.
You can rest assured that we will provide you with our full assistance.
RR
Rigacs R.
Posted
Died next day
It arrived nicely, but the right side of the product died the next day, didn't worth it for the price of it breaks this fast from literally nothing
Response from Linsoul· Jan 27, 2026
Hi there,
We would like to apologize for the unpleasant shopping experience you’ve had this time.
After following up on your case, we have successfully applied for a replacement right earpiece for you. Please rest assured that we will arrange the shipment as scheduled.
Once the package has been shipped out, we will send you the tracking number via email. You can track the shipment and delivery status through the email notification.
We truly appreciate your patience. Sorry again for the trouble this has caused you.
KA
kaspar
Posted
orderd it did not fit in my controler…
orderd it did not fit in my controler oder a attachement pice did not work spent 50€ js do get head phone that dont work
Response from Linsoul· Jan 23, 2026
Hi there，
We’re so sorry you’ve run into this issue! Could you let us know if the product works with any other devices?
We’ve already followed up with you via email, so please rest assured we’ll do our absolute best to help resolve this for you.
For any future issues, feel free to reach out to us at our support email: [email protected] – we’re always here to help!
