LiveHelpNowReviews of livehelpnow.net

We were using (Zopim) a competitor of Live HelpNow, and then I was lucky enough to discover LiveHelpNow! Awesome live chat software but what really impressed me is their personalized, friendly customer service. Their phone support is free! They help with whatever questions we have, which saves me time - and time is money. I wouldn't hesitate to say if you're looking for live chat software, this is where to go.

We use LiveHelpNow as part of our support arsenal and it has served us well. It's responsive and allows for multiple avenues of communication, including file transfers (which can be surprisingly useful). There are still a few minor issues with the mobile app which need to be available, like the option to display chat history or the option to start the app at boot-up but, overall, the service is great. I would have given 4.5 stars if that were an option.

I was new to using the Live Help chat feature for our company. Jamie was very patient and helpful every step of the way in both answering my questions and guiding me to getting what I needed. Thus as a satisfied user of Live Help, I would like commend them for their fast response time and how knowledable their staff was for tech support. It was a very simple process.

Live Help Now has a wide variety of useful features for supporting Learning Management Systems and is significantly better than just using email. It is apparent it is designed for sales and so some of the analytics don't make sense for an LMS. It wouldn't take much for this system to be designed to work perfectly with LMSs. if they did this it would be 5*. There is already lots and lots great features, knowing user information before chats, customisable options to suit your brand and lots of technical information, surveys to see how good your Operators are as well.

We integrate LiveHelpNow into our product (Premier eTitleLien - etitlelien.com) as part of our support options for our customers. There are three major things we appreciate about LiveHelpNow and why we continue to value them as partners: (1) We can customize the chat environment and behavior to meet the design and performance needs of our application (2) LiveHelpNow provides excellent performance metrics we use to ensure our support quality and (3) LiveHelpNow provides great support whenever we need help with their product.

Bianca was very knowledgeable about the system and how it works which helped us find a solution rather quickly. All my experiences with LHN have been great.

We are testing out chat software. LiveHelpNow has many more options than Zopim. It is a bit harder/clunkier to learn, but I think overall will be the better solution for us.

Very easy to integrate and use. Has expanded our customer support options especially for non English speaking clients.