Bad
65 reviews
LoanCare builds innovative solutions that get results. Let us tailor a subservicing program for you. NMLS #2916
LoanCare (loancareservicing.com) has 65 customer reviews on Consumer Courier, with an average rating of 1.3 out of 5.
65 approved reviews, newest moderated first
Zachary A.
Posted
Probably the worse company I have ever dealt with from a customer service standpoint. They don't adhere to simple laws and the customer service is a complete loop with nothing ever getting resolved.
Karen A.
Posted
They sent an email stating tax statement available online. The tax statement from 2022 is online. I've called and sent emails. Still no tax statement
Jamie T.
Posted
The worst mortgage company ever. They make every simple difficult and lack understanding.
D. P.
Posted
If I could give a negative score I would. This is the WORST company I have ever dealt with. They do not work with their customers. I have called many many times and I always get a different person, one worse than the last, if that is even possible. These people do not know what they are doing.
Elaine F.
Posted
Prior to this disgusting exp. anyone can check I have NEVER had a problem with any paying of my mortgage until Loancare zoomed in and turned my life around! NEVER before have I experienced such disrespect from a company I NEVER signed up with but now have to endure the stress every day re: my mortgage payment. Am still in shock re last several months re the mortgage. I intend to get legal help after this months pay (3 mnths worth of mortgage) Today Loancare clled asking if I was going to pay?) WHY? the cut off time is 9/5/23! Anxious to take over my home?
Michael W.
Posted
The worst loan servicing company in the business. My mortgage was sold to them from Rocket Mortgage, and they have been a nightmare from the start. Anytime you call them, they make sure you know that they are "debt collectors" and they will do whatever they need to do to collect a debt. Pffffttt...they are my mortgage lender - I don't need to be treated like I am delinquent customer. They treat everyone like they are just a line of credit that they need to collect on. In 5 years, I accidentally underpaid my mortgage bill by $253 in one month. I got a notice from them notifying me that my bill was past due 3 weeks later. I paid the full balance plus past due on my next month's payment - they reported me to the credit agency for being past due. JERKS! 1 time in 5 years - slight underpayment by mistake - they are cut throat!
Wayne P.
Posted
These people are criminals as they keep trying to go into a bank account that they know doesn't exist and keep charging me NSF'S even know I havpe paid them. They asked for a letter to confirm my account was closed due to frauds which I obliged and they continue to try to get access to this closed account. My bank is investigating these known criminals. If anyone is experiencing the same from these criminals, please let's put a stop to thier criminal acts now. They want my new banking information which I refuse to give them.
Steve C.
Posted
Horribly incompetent. They "lost" my July payment, and I had to do all the legwork to track it down, cancel the check, wire a new payment, and pay for the wiring fee. Their app is useless, and their website is awful. It makes you log in at least twice, and is up maybe 20% of the time. I've been extremely "underwhelmed" since they took my mortgage over in June. Good news is, they can't get any worse, and can only improve. Caveat Emptor!
