Joaquim
Posted
The billing team are incompetent
The billing team are incompetent. I contracted a service for €890 and received the charge correctly but without the company information... they had to give me a refund to be able to generate a new invoice with the correct information. But surprise, the new invoice came in dollars and my bank charged me €26 for the currency exchange because they did not issue the invoice in the correct currency. I complained and they told me it was my problem.
Response from Logolivery· Apr 7, 2024
Hi Joaquim! We appreciate your review. Our company refunded you the money (and even more) a few hours ago. As we have already stated, the issue was on your bank’s side, but we decided not to argue with you and refund you the funds that we hadn’t even received so that you would be satisfied as our customer. 🙌