Joe D.
Posted
Costa Rica, March 2017
The service from Lost World Adventures generally was good. We were very pleased with our hotels during our trip, most of which had been included in information that I had shared with Lost World at the beginning of the planning stage. The only change was to Grano de Oro, and we truly enjoyed our stay there. A bit more in-depth communication about what to expect would have been appreciated. For example, our trip cost included car insurance (with no detailed information about what that meant). When we picked up our rental car in San Jose, we were pressured to upgrade to more comprehensive insurance and had no way of knowing whether or not we were being scammed or whether the need was legitimate. Previous readings on Trip Advisor had indicated that the insurance situation in Costa Rica is a bit different and riskier than other countries, so we reluctantly took the additional insurance. With more clear guidance in advance from Lost World regarding the pros and cons (and being informed of exactly what was covered by the insurance that was included in our trip) we could have made a more informed decision. Also, after being picked up by our tour guide for a tour of Manuel Antonio NP we were asked if we planned to stay at the park after the tour to swim at the beach. We had not known in advance that this was an option, so had not brought swim suits with us. Again, better and more in-depth communication up-front would have enhanced the experience for us. Prior to the trip there were two situations where I waited for an extended period of time for a reply from Andrew -- and when I followed up I was told that he had sent an email days before. However, I never received those messages, they did not appear in my junk mail folder and he did not re-send them. This was frustrating.