Michael
Posted
Service is very slow to respond...
Updated ------------------------------------ Service has contacted me trying to resolve the issue. Please continue this thread. Thank you! ***********************Previous Review*********************** Service is very slow to respond to issues (Over 5 months). The service guy will also sometimes contact you, but often does not follow up. Software has lots of features and a great price point, but has lots of bugs. Sometimes software will run slowly or freeze up even on higher end computers. I don't regret my purchase, but I wish I spent more time researching before investing so much time and energy into this program. It's improving, but pretty slowly. It's 2019 and it's missing some really big payment features.
Response from LotHill Solutions· Mar 29, 2019
Hi Michael, thank you for leaving an honest review. . We really appreciate it. We are more than willing to work with you on any issues or features you find of concern. I believe you may have emailed in today with an issue you are facing, we have already responded and are eager to get this corrected. As far as lack of features, we are willing to work with you on those as well. We put our effort into specifically requested features versus wasting time on features we don’t know yet are needed by our community. Your feedback is very important to us and I look forward to resolving any issues you have ASAP. Kind regards, James




