LucidpressReviews of lucidpress.com

Their customer service is Awful!!! I emailed them about subscription cancellation a year ago, but apparently they didn’t cancel my subscription because I just got charged for another annual fee. I highly discourage anyone thinking about signing up for this subscription! They only handle things over emails according to their phone recordings.

This a scam business. They take money without authorisation and do not respond to emails. Even cancelling your account doesn't stop them. Have handed the matter over to my bank's fraud unit.

Appalling - tried to cancel on numerous occasions and for the ‘cancel account’ button to be anywhere in sight. I go into card details and they’re not there (I deleted them last year after their automatic payment system took money from my account without any warning). I assume they are still deleted. I even followed it up with an email saying you are not authorised to take funds again. Now they’ve took £153 from my account. I call this theft. Software crashes every two mins and you cannot take your work with you in an editable manner so not worth using. Not user friendly. It’s a money making scam

Can't even begin designing anything. The tab crashes every single time I try to use it. Whether it's because it's loading in too many assets or some other reason I'm not sure; but, it's hard to try out your product if it crashes every 15 seconds before you can open up a blank document.

I hate having to give them one star. I think I signed up accidently by clicking on something on facebook - I have no account set up with them - but they billed me for $120. I have a kid battling cancer - I can't afford the $120. Tried to call customer service - no response - they only respond to emails. Nice - really nice!

Using lucid press for essays was an absolute pain. It was practically impossible to get everything set up. Once we miraculously did, it is impossible to run smoothly, no matter the computer. It is so freaking slow that it is an absolute pain. So many glitches and crap that I do not recommend anybody to use this crap.

The company doesn't send a notice letting you know your renewal will be happening and your credit card will be charged $120 or a receipt once it happens. The only way to realize a program you haven't used in quite some time has charged you more money is by looking at your credit card bill. Plus, when you do get on the website to cancel, you find out you don't get a prorated refund of the rest of the funds. Educators (and anyone else) switch to Canva, it's free and user friendly.

I emailed the Help Center four times for help with the Lucid Press design software as I am a novice, 76 years old and technically challenged. Morgan and Sean helped me on various occasions and went above and beyond, going the extra mile to make sure I understood the information and that they covered all the bases. They did all this with graciousness and aplomb. This to me was especially exemplary considering the fact that I was using the basic version of the software which is free and I was not a paying customer. So kudos to the owners of Lucid Press and for the stellar individuals in the Help Center. I used to work in a Help Center and know the pressures that come with dealing with multiple people who want answers immediately all day long. Your organization has a lot to teach others about customer service and respect for the customer.