LumiMeds Reviews | Read Customer Reviews of lumimeds.com

LumiMeds Reviews | Read Customer Reviews of lumimeds.com

LumiMeds reviews

1,003 approved reviews, newest moderated first

Mr. S.
Posted Sep 24, 2025
Professionalism
Professionalism, honesty. And helpful.
Response from LumiMeds· Sep 30, 2025
Thank you for sharing this! We’re so glad you felt supported with professionalism and honesty.
Report
Herbert A.
Posted Sep 24, 2025
Mary was outstanding guiding me through…
Mary was outstanding guiding me through the process. Sometimes it was a little rough, but Mary's patience and expertise got me to the finish line. God bless you and Thank you Mary.
Response from LumiMeds· Sep 30, 2025
That’s so wonderful to hear! I’m glad Mary’s patience and guidance made the process smoother for you. We’ll be sure to pass along your heartfelt thanks to her.
Report
Happy C.
Posted Sep 23, 2025
Astoundingly great customer service
Astoundingly great customer service. Great product and great results. The customer service is absolutely outstanding. The consultation was a breeze and the person consulting was such a kind, knowledgable, friendly person. I'd go back to this company for sure. I rarely leave reviews, but I'd go out of my way for any type of service that goes above and beyond. Thank you, Lumi customer support.
Response from LumiMeds· Sep 23, 2025
This means so much! Thank you for taking the time to share. We’re thrilled you had such a smooth experience and I’ll be sure to pass this along to our support team. We’re always here whenever you need us
Report
Brianna M.
Posted Sep 22, 2025
CS was great
CS was great! They walked me through everything and explained it clearly. Overall, a really positive first impression of the company!
Response from LumiMeds· Sep 23, 2025
Love hearing that your first impression was so positive! Our CS team will be thrilled you felt taken care of.
Report
Joanne K.
Posted Sep 22, 2025
I had spoken to several agents about my…
I had spoken to several agents about my account but nothing had been resolved until tonight. Jessica was very helpful and has resolved my issues. Thanks again Jessica.
Response from LumiMeds· Sep 23, 2025
We’re so glad Jessica could get everything resolved for you—she’ll be thrilled to hear this! Thank you for giving us the chance to make things right, and for being a part of LumiMeds.
Report
Denise R.
Posted Sep 20, 2025
A few hiccups
Lack of proper instructions. Calling in no one answers. They call back and apologize for being disconnected. Platforms have a few hiccups with not recognizing steps completed. It would be very helpful, for new clients to be contacted with instructions, help placing your first order correctly.
Response from LumiMeds· Sep 23, 2025
Thank you for sharing this feedback. We’re sorry the process felt confusing and that it was difficult to connect with us right away. We understand how important clear instructions are, especially for new clients, and we’re working on improving our communication and platform so your first order experience is smoother. We truly appreciate you pointing this out, it helps us get better.
Report
Nick
Posted Sep 19, 2025
Good customer service
Good customer service! They called me back after seeing I had called, but had not been answered.
Response from LumiMeds· Sep 23, 2025
We’re glad our team could follow up and get back to you! Thanks for sharing your experience with LumiMeds.
Report
Ashley E.
Posted Sep 19, 2025
Tim was helpful and wonderful to work…
Tim was helpful and wonderful to work with
Response from LumiMeds· Sep 23, 2025
So glad Tim could help, he’ll love hearing this! Thanks for being a part of LumiMeds.
Report