Great
197 reviews
Luna FurnitureAt Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
Luna Furniture (lunafurn.com) has 197 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
197 approved reviews, newest moderated first
M B.
Posted
The communication from Luna by both text and email was much appreciated. The furniture was delivered in a timely fashion. And after opening the boxes, the furniture was beautiful and in perfect condition.
Kylie T.
Posted
Love the bed and the delivery guys
Charles S.
Posted
Great quality at a nice price
Marisa
Posted
I ordered a bedroom set over 1 month ago (the website told me it was in stock and able to ship in 2-3 days), I am still waiting for it. They do not answer you emails or texts so dont leave one. You can call them and it takes about 30 min for them to answer your call, and they still cant give you a answer about your order. All they tell me is that someone will call me back in 1 day and they never do. Needless to say I had to call and email 3 times to cancel my order and get my refund.
Cj A.
Posted
Very bad customer service, no details about the delivery time they just charge you and than silent. I called, text , email still no answer. I even called to cancel my order still no one answer. It's scam.
Response from Luna Furniture· Mar 6, 2025
Dear CJ Aref, we're sorry to hear about your experience, but we couldn’t find any order under your name in our system. At Luna Furniture, we always strive to provide excellent customer service, including responding to messages and providing delivery updates as soon as they are available. Our return and refund policies are clearly outlined to ensure fairness for all our customers. If you have any concerns regarding an order, please feel free to reach out to us at [email protected], and we’d be happy to assist you. We truly value our customers and appreciate the opportunity to make things right!
Sonya Mae B.
Posted
Delivery was easy. The products are beautiful and very substantial and well-made. I’m very happy.
Danielia Reeves R.
Posted
The ottoman was a well made piece of furniture. Very happy with the quality for a really good price
John
Posted
Excellent service. Delivery guy was very good. Great communication and service.
