Tracy Y.
Posted
Horrible experience
Horrible experience. I have been trying to reach out to customer service and I have gotten absolutely no email back. I purchased the return policy to make it easy and no one will get back to me
Response from Lussoandlux· Nov 17, 2025
Hello Tracy, sorry to hear about your 'horrible experience'. I have not received an email or any correspondence from you at all. Please feel free to contact me on Instagram so we can discuss this experience further (www.instagram.com/lussoandlux) I will be happy to hear your concerns and would really like to understand why you have had a negative experience shopping with me. Thanks so much.




