Bad
6 reviews
LUUGAA was founded in 2017 with a commitment to providing families around the world with a warm and comfortable home experience. Our mission is to help every customer create their ideal living space. LUUGAA offers thoughtfully designed, high-quality lighting products that brighten every corner of your home with beauty, bringing an unmatched sense of comfort and aesthetic pleasure. We believe that every home should have a space that is both cozy and filled with artistic ambiance. Continuously innovating, we provide exquisite and practical lighting solutions to make your living environment more charming and inviting.
Luugaa (luugaa.com) has 6 customer reviews on Consumer Courier, with an average rating of 1.8 out of 5.
Showing 4 reviews with 1 star · Clear filters
Kyriaki R.
Posted
Ordered a light fixture on March 10th I got a shipping notification April 13th but they never gave it to UPS. I left three emails, two voicemails and a message on their site No one has responded.
Ben
Posted
Fairly certain this is a fake company. They don’t respond to emails. Bought items on Nov 28th. And still got nothing. Going to have to cancel it on my credit card.
Response from Luugaa· Feb 18, 2025
Dear Ben, Thank you for your feedback. First, we sincerely apologize for the inconvenience you’ve experienced. We completely understand your frustration and would like to offer a clear explanation. During the New Year period, our customer service team was on holiday, which unfortunately caused a delay in our response. We have been actively following up on the status of your package, and we regret to inform you that the container carrying your order encountered a customs inspection during transit, which resulted in a longer delay. We are in close communication with our logistics partner and are doing everything we can to ensure your lamp reaches you as soon as possible. We sincerely hope you receive your much-anticipated lamp soon and once again apologize for the inconvenience this has caused. Rest assured, we will continue to monitor your order closely and work to resolve this issue promptly. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. Thank you for your understanding and patience. Best regards,
BeCareful
Posted
Total Scam, avoid this company. I received 2 items that DON’T work & was ghosted by the company. I’m working w a govt agency investigating this company. I’ve sent many many emails to luugaa customer support to no avail, then they stopped responding. I received 2 lamps that do not work, they are still boxed in my garage. This company wanted me to take them apart to ensure they were put together correctly, so if you do not want to be treated in this manner, take your business to a legitimate company. Again, buyer beware & be aware of who you are placing orders with your hard earned money.
Response from Luugaa· Jan 2, 2025
We’re sorry to hear about your experience. At Luugaa, we are committed to being a trustworthy business, providing exceptional products and services to help create the perfect home atmosphere. If you are a genuine customer, please email us at [email protected], and we’ll be happy to assist you. However, based on the information provided: We haven’t received any reports about a single customer receiving two defective products. We couldn’t locate an order based on the details from your account and review description. We reviewed all orders placed around your stated purchase date and found no similar issues. For these reasons, we suspect this may be a malicious attack from a competitor. If this is not the case, we’re more than willing to address any real concerns you may have. Thank you, The Luugaa Team
Los Hijos de la M.
Posted
This is a scam. I ordered some lights and 2 weeks after they hadnt been shipped yet. I also tried sending them a customer service message and it wouldnt let me because "Im not Human". I dont know if the other comments here are legit, but judging by my experience this is a scam
Response from Luugaa· Dec 9, 2024
We sincerely apologize for any inconvenience this has caused. Please understand that the light fixture you ordered is a custom-made product, which requires a longer production time. We have already coordinated with our backend team to expedite production and complete your order as quickly as possible. Rest assured, just like with all our customers, we hope everyone can receive their desired and satisfactory light fixtures as soon as possible. We highly value your feedback and will continue to work on optimizing our services to ensure that every customer's experience is improved. Thank you for your patience and understanding. If you have any questions, please feel free to contact us. Regarding the "I am not a robot" issue, this is a protective measure from the platform's system and not something that we have implemented. We apologize for any confusion this may have caused and appreciate your understanding. Thank you again!
