Mac ToolsReviews of mactools.com

I don't write many negative reviews, but after nearly 50 years in the automotive repair business, I feel other technicians and shop owners should know about our experience with Mac Tools. My relationship with Mac goes back approximately 47 years. My father bought my very first professional tools from a Mac distributor when I was learning the trade in his shop. I still own many of those tools today. Unfortunately, since moving to Dunnellon, Florida, consistent Mac representation has been almost nonexistent. Over the years we've had numerous distributors come and go, often lasting only a few months, followed by long periods with no Mac representative at all. Most recently, we went close to 10 years without one. When we finally had a distributor again, we were glad to see Mac back. After about 16 months, however, he stopped visiting our shop without saying anything. When one of my technicians contacted him, the distributor explained that he had only sold about $700 in tools to our shop while replacing $3,000–$4,000 in warranty tools, which he said he was "not obligated to warranty because I didn't sell them." He also concluded that we simply weren't interested in Mac Tools. That was particularly disappointing because I personally purchased approximately $1,000 in tools from him that apparently weren't included in his estimate. More importantly, many of the tools being warrantied accumulated during years when Mac Tools failed to provide us with a consistent distributor. Lifetime warranty coverage is part of what justifies paying premium prices for professional tools. The customer bought a Mac Tool—not a tool from a particular distributor. I believe the warranty should follow the Mac name. What disappointed me most, however, was Mac Tools Corporation's response. Before posting anything publicly, I wrote the company a detailed and respectful letter explaining our experience, my nearly five-decade history with the brand, and my concerns. I never received a response. I have no issue with a distributor deciding that a particular route or stop isn't financially worthwhile. I do have an issue with longtime customers being viewed as a liability for asking a company to stand behind the lifetime warranty that helped sell those tools in the first place. After 47 years of loyalty to Mac Tools, I expected better—not only from the distributor, but especially from the company whose name is stamped on the tools.

I have a mac tools box that is aboit 2 years old, the drawers are already hitting the sides even on a empty drawer iv never used. Ontop of that I have a master 3/8 set and the ratchet broke in like 3 months and they want replace it, iv had 2 screw drivers break at the handle from the slightest bit of use. This company is total garbage I got gear wrench stuff that's 10 years old and still works fine that cost 1/4 or less of the price. Stay far far away

I’ve been a automotive technician and buying tools for 23 years. I bought a floor jack 3 years ago from the local mack distributor Joe Ostling and it’s already failed. He offered a repair that would cost twice the original price. Inferior tools and even worse service from the distributor.

I have lived in Reno NV for 5 years now. I have been a mechanic for over 15 years. I wish I didn't have to say this but the Mac trucks covering this area are the most unreliable tool trucks. They always show up for a couple months and then they disappear for over a year. This is beyond frustrating especially when you are trying to get tools fixed. What I have heard is one guy out here had 2 trucks and there is another guy with one truck. Regardless I have stopped buying Mac tools because if I ever need a tool fixed for replaced the support is never there. I also had the same issues when I was working in CA. Seems like it's just a Mac tool thing no matter where you go. On the other hand Snap-on, Cornwall, and Gear wrench are consistently stopping by the shop every week and if they miss a stop they let us know the week before that they will not be by the following week. Most guys I work with are buying harbor freight now days anyway. It's cheaper and when you need a repair or replacement you just walk in the store and get it.

i have been buying Mac tools for 17 + years, tools are great, BUT .. i am now in a location that does not have a vendor, or so i'm told. i see a Mac tool truck go by my Garage twice a week. and when i mentioned this to a Mac rep, i was told im not on his route. i was given the option to send my tools in for exchange, then that leaves me with no tools,& i have to ship them. the 1 star im giving is for the poor customer service.the guy goes right by my shop, he cant stop in once a month ? really?

I have been purchasing Mac Tools for nearly 15 years and my local dealer in Sheffield recently left the business because of Macs poor treatment, now I want any tool warranties honouring they are not interested so I won’t be purchasing anything else from them Teng and Halfords professional now

mac tools evan glass is filled with hate he wrote fake review about me and refused to remove it i was targeted based on my nation of orgin, my religion and i belong to a minority group. he is calling me antisemite but i am semite. please let evan glass know his behavior will not be tolerated by your organization and tell him to remove the fake review under my employer. evan glass is a racist and he has bad manners. asked evan glass to remove his fake reviews but he refused. you need to tell evan glass who represents your brand to remove the fake review.

Bought from b&q the mac allister strimmer has to be the very worst piece of garden equipment I have had in 60+ years on this earth. I can’t believe that they can sell this as a genuine garden tool. The line kept breaking within seconds of starting, it wouldn’t feed out new line. Just a complete waste of money. It wasn’t expensive but regardless of that it should do the basic job.