MadewellReviews of madewell.com

Don't send and don't respond to email

Stay far away. Worst customer service and very shady business practices. They will send damaged clothing as final sale.

the worst customer service I have ever come across. promised credit for items that i purchased that went on sale. never received the credit after calling 2 times. I gave up after trying twice.

Ridiculous cancellations policy and purposefully incompetent customer service in a bid to keep your money.

I purchased jeans from their store - they had 3/4 in stock, so they mailed me the last set. Unfortunately, UPS did not follow my delivery instructions and my package was stolen. UPS refused to work with me; however, Madewell offered to ship me a new pair of jeans. I feel they went above and beyond to compensate for a their shipping partner. I like to give a shout our to reps who help me on the phone, as I know they hear a lot of upset people all day. Thanks Rosemae!

Place an order at the Madwell store, they shipped to a wrong address. Will not refund money or cancel the order due to their mistake, unacceptable customer service, shady company.

Website is terrible so slow and times out. Been trying for 2 days to place an order and not successful

Product inferior and not made well. Belt separated after 60 days of use and no remedy from Madewell. Expected me to return it to a store location 5 hours away. Then when I requested to return via mail, I was told credit would be given if it was within 30 days of purchase. Such a sorry guarantee for such a high end store.