Mango PowerReviews of mangopower.com

David was very helpful. Will try the solutions he provided. Thanks again!

Very satisfied with the prompt help and response.

I purchased a Mango Power M, 15Kw battery system back in March '24. It took until August '24 to get an installer here in Wisconsin. After installation, I found that my AC -powered PV (Solar panels) that was already installed years ago did not operate properly with this Power M system. I experienced issues with the software, both the iphone and wifi panel do not treat the PV as Solar but as a generator. All settings for timed charge, discharge using PV do not work. It seems the way Mango treats an AC power PV is NOT the same as a DC powered PV. Mango support (David) only sends me screenshots of the iphone app and after many repeated requests to talk to someone on my findings and issues, i am getting the cold shoulder from Sales (Jennice) and architecture (Christopher). Now I must resort to complaints which I am reluctant to do as I am willing to work with Mango for a resolution but I am the only one at the table. I do NOT RECOMMEND using the Power M system if you have an AC Powered (micro-inverters) Solar PV System. Tech support cannot help you it seems so you are on your own. UPDATE 12/29/2024: It took months and a few tries from support to get my Inverter firmware patched, but now it does charge and discharge mostly as expected. As for the AC powered PV, you still only see it as a generator with no real PV data, hopefully this will get fixed in the future. Changing my rating to reflect support given.

Fast response, new Solarpanel on warranty delivered within less than 1 week inside Germany. Great Job , thank you!

Joe was very supportive and answered all of my questions in a timely manner. Great Support

I needed a E-link cable for a expansion battery and could not find one myself so I contacted mango power and they hooked me right up with the cable I needed. Thanks mango power.

So far customer service has answered all of the questions I have asked. They sims to be there with the support needed. Thanks.

I contacted Mango due to a Power Station that would not turn on. Joe at Mango arranged for a replacement, which was received. I noticed errors when fully charging the battery via solar. I reached back out to Joe, who remotely updated the firmware on my unit. The new unit is working good now, error free. The troubleshooting process was easy, and the issues were quick to resolve.