Mann Lake Bee & Ag SupplyReviews of mannlakeltd.com

Products are good but customer service is nonexistent. My first order with them was partly filled. Several phone calls and email over an 6 week period of time got absolutely no response. Finally out of the blue someone called and wanted to know my opinion on how they had done. I told them I was still waiting for some items, and that was almost 3 additional weeks ago and still nothing. There is one product that it appears they are the only US vendor for so I had to hold my nose and attempt another order. It has now been over a week and it is still "pending" and again no response to emails or phone calls. I hate to but believe I will have to find another similar product that I can get from another vendor an change as I can't depend on Mann Lake to fill order in a timely manner or at all in some cases. I place orders for things when I need it, and expect a timely delivery at least what is stated online when I order it. It appears that Mann Lake just ships thing when they get the urge to and not even attempt to meet the expectations they put on their web site. My advice is to find another vendor for your bee keeping supplies.

I have placed an order and only about half of it showed up. No one answers the phone no one emails back. They used to be a 1st rate company but something has changed. Seems like they just don't care anymore.

We placed an order on 4/20/2020 the order included 4 separate items. Only 2 arrived with no notice of where the other items are. When we called they said they were on backorder, but never notified us that we would not be receiving them with the rest of our package. We planned on installing our NUCs around this order and almost missed the beginning of the season because of this. We still have not heard anything about the order despite calling 9 times in total. We were only able to get through to customer service twice, both ending in the promise of getting back to us and canceling the order, which never happened. Due to the lack of communication on Mann Lakes part both in shipping standards and customer service, we will not be shopping here again, or recommending them. Hopefully we will be able to cancel our order for the remaining items.

I have ordered from Mann Lake over the years, but recently their customer service has been horrible to non-existent. Two items in an order of five were unavailable. They were quick to take my money but did not respond to three emails; dozens of phone calls went unanswered. Messages left with an answering service were unanswered. They can handle these things with employees working from home, so I do not understand what the problem is. They owe me $36.90 and I have little confidence that I will be refunded.

Mann Lake is the best. They shipped live bees and unfortunately UPS dropped the ball and killed them. They are working as hard as they can to get out a replacement. In this time of need it is nice to see them still working hard to fulfill orders when they are so short staffed. Also thank you Becky for your help, you were great!! Keep up the great work!!!!

I ordered packaged bee's from Mann Lake. All bees were dead upon delivery, an entire package including the queen dead. Now Mann Lake LTD won't respond to my emails or calls. No answers, I have filed a claim with UPS, but even UPS hasn't received a reply from Mann Lake. Horrible customer service and awful business practices, you should be ashamed Mann Lake LTD! What an awful company, you're not honey bee ambassadors! 👎 Mann Lake LTD, spreading the word to all keepers

Great company! Good prices, easy to deal with, bee bucks, and good advice!

This is one of the best companies I have ever worked with. You place an order with them and you get it within a week, Best of all place an order for over 100 dollars and it ships free. They have a great rewards program also. Twice a year you get cash back to spend online. Just sign up for 'Bee Bucks' Keep up the good work Mannlake