C.S.
Posted
Had some issues with the report that were resolved quickly
Had some issues with the report containing some incorrect data at first that made parts of it unusable but the moment I brought this to the team's attention, Florin looked into it and produced a new report that blew be away. If this second version is the normal standard of report then I'll be back for my next book.
Response from ManuscriptReport.com· Nov 27, 2025
Hey, C.S. You’re right: the first report you received wasn’t up to our usual standard. It was affected by a temporary problem after we pushed some internal updates a bit too eagerly. Once we realised what had happened, we went back, identified all the reports that might have been impacted, reached out to those authors, rebuilt all reports from scratch, and issued full refunds (as we did in your case). I’m really glad to hear the updated report “blew you away”. That’s the level we aim for by default. We’re learning from feedback and stand behind a simple satisfaction guarantee: if a report ever feels off we’ll either fix it quickly or refund you. Thanks again for trusting us with your book, and I’m looking forward to seeing Book 2. Florin Founder, ManuscriptReport.com