James L.
Posted
Nice tile and price but lousy…
Nice tile and price but lousy communication! My order came promptly from California but was sitting just a few miles from me for 6 days and only shipped to me when I inquired about it.
Excellent
320 reviews
Stone is our passion and with over 30 years of industry experience, we are here to bring the highest quality natural stone to our customer at the lowest possible prices, while providing excellent customer service. We travel the world to visit factories to make sure they have the right machinery to produce first quality material so we can bring you the best that nature has to offer. We import directly from factories overseas in order to provide high-quality products, we do not compromise on the quality of our products.
MarbleWarehouse.com (marblewarehouse.com) has 320 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
Showing 5 reviews with 3 stars · Clear filters
James L.
Posted
Nice tile and price but lousy communication! My order came promptly from California but was sitting just a few miles from me for 6 days and only shipped to me when I inquired about it.
Melvin W.
Posted
The granite was excellent, the blue pearl was brilliant however almost all the tiles in one case of 10 pcs were cracked or chipped on the ends perhaps in shipping.
Shari C.
Posted
I orderd samples from this company, found one I really liked and ordered my granite. As soon as it came I knew it wasn't what I ordered , called Hamid sent him pictures and he assured me it was what I ordered but refunded me $100. He agreed the colors weren't the same but still insisted he sent me correct granite. My problem was I had special ordered a backsplash which now doesn't match my granite and I'm out over $300. So I'd suggest that a person be really sure of what you are ordering.
Response from MarbleWarehouse.com· May 16, 2019
Hi Sheri, Please accept our sincerest apologies for the inconvenience this may have caused you. After reviewing your account, the 45 days gap between your sample order and your actual order was part of the issue. The order you received was from a new batch of tiles that we just got in. Hence the reason why the color was slightly different from the sample (45 days prior to placing your order) you received. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
Mark
Posted
Your offerings are not updated and after placing the order I learned that it was out of stock or discontinued. Cancelation was prompt and credit also. Customer Service quickly notified us you couldn’t honor the order and was pleasant and professional despite our obvious disappointment. To be totally fair, the quarry seems to be drying up and with it the inventory worldwide. Doesn’t absolve this company of teasing us, but I would give them another try.
Response from MarbleWarehouse.com· Jan 23, 2018
Hello Mark, Please accept our sincerest apologies for the experience you have had. we are committed to the highest level of satisfaction to our customers.We apologize for being out of stock and we look forward to assisting you in the future.
Louis D.
Posted
I have yet to receive the order. Unable to give you a review