Massage EnvyReviews of massageenvy.com

Massage Envy did not text me the day of my massage therefore I missed it and had to pay a fee of $180 then I signed up for text and they still did not text me the same day. They texted me the day prior asking me to confirm I got real busy but I was expecting a text two or three hours before my appointment is a reminder and it never came. They refuse to refund me the $80 that it cost for the second time so I lost $240 over their inefficient systems. I canceled my membership after ten years. Patrick the manager refused to connect me with his boss. I have never had this happen before. Also he was immature and had zero compassion.

Hands down the worst massage I have ever had! I specifically said to focus on my back, neck and shoulders and instead he spent over half of the time on my arms and legs. He barely touched my upper back and did not even go near my lower back! I have never been so disappointed!!!

Where do I start , If you are looking for a relaxing experience please don’t fall into the massage envy trap . This place feels more like a for profit high pressure business than a relaxing zen massage place . Trust me there was no ( ENVY ) feeling here . Buyer beware . The staff at the sunset location in St. George Utah , were as rude and unprofessional as they come , especially the ( manager lol ) Elise . Would not recommend, buyer beware .

Cancelleling a membership with Massage Envy is a nightmare! They continue to bill me with harassing g calls

Don't use this company...especially don't sign up for their scamming, cheating, fraudulent subscription. They change the rules, the price and add charges after the fact. They're just scammers ripping off customers.

Extremely hard to work with. Management takes there time getting back to you. Canceled my membership but still getting charged. It's not the workers, its the company it self, bad policies and poor management.

Glen Carbon, IL wonderful therapists, but horrible management and owners. They actually lied about talking to me on the phone. Then threatened to write up police report! They were using my old debit card which I had cancelled, but for 3 months it was still going through. I hadn’t been there since March and never received a call or email about needing a new card. I scheduled a massage in late June, it was cancelled-no one told me and i showed up. No mention of the payment issue. Then yesterday after my session they tell me my account is cancelled and I have to pay non-member price. Claimed they had a conversation with me on July 9. I had at least 5 months of rollover which they cancelled. So I’ve paid a few hundred bucks for nothing. Then they threatened to call the police. 8 years I’ve been a client. Yhey just lost a good client and I’m telling everyone not to go there.

First of all, difficult to find a skilled therapist at any of the locations. Spent a lot of money on bad massages. Horrible management is a common theme. They would rather lose a customer than do the ethical thing.