maxtrixkids.comReviews of maxtrixkids.com

One star is generous. No way to understand or verify when the bunk bed would arrive. Missed deadlines and promises and 6 weeks+ without bunk beds. I so wish they would improve their customer service and delivery service.

The packages, instructions, and hardware are low quality. An incorrect part was packaged in one box, blocking building the bed for 2 weeks while waiting for the right part to arrive. I had to make a trip to Home Depot to get the right hardware when the included hardware didn't work in one place and arrived bent in another. Customer service is nonexistent and the main reason I can not recommend buying from Maxtrix. AI agents only, no phone or real human chat access.

The worse customer service because it is non existent. They never got back to me after multiple emails and attempts at calling. I wish I had known how bad it was or I would have just bought furniture from pottery barn or another company that at least responds or cares.

Item never shipped, and the email customer support agent is an AI bot that provides false information that doesn't match the website FAQs. When I asked to speak to a human, it never connected me with anyone and I had to follow up multiple times. 3 weeks after I placed my order, it still hadn't shipped out. A human finally got back to me after I called, and said the item still hadn't shipped. Told them to cancel it.

We ordered a queen loft bed with an additional queen bed. The color options are limited, however, out of the 3 available, we chose chestnut based on the picture available on the website. The day the furniture arrived, it was ORANGE. We had several people come in to look at the furniture to evaluate it as we wanted to be sure we were seeing ORANGE. They all confirmed. When we spoke with customer service that we would like yo exchange the furniture for white, they wanted to charge $300 dollars for return shipping. This is very expensive furniture. I bought it with the understanding that this company was most concerned about quality and customer service. Unfortunately, that is not the case. I already spent a lot of money on a queen loft and another queen bed. I cannot justify spending more money on return shipping when the item is misrepresented on the online website.

Had missing parts, missing parts were shipped, then again missing parts in that shipment. Forget the missing parts i dont care but for $1,000 i was hoping top quality for the high full loft bed.. unfortunately it was not, it wobbles a bit i regret not reading the reviews and sadly disappointed i thought more expensive = better, and it does not. i wish i had bought a metal loft and just put a small cloth on the screws so it doesn't squeak. i thought this would be nice solid firm wood but its not, you can easily screw in screws with a hand screwdriver, its very soft cheap wood. please look elsewhere !

We ordered the full size uber loft bed. This was our second time buying from MaxTrix and have loved the twin bunk we purchased 4 years ago. Unfortunately every aspect of our experience with this company was a disappointment this round. First, they no longer offer white glove delivery. Despite multiple attempts to schedule delivery for a time we’d be available, we were told deliveries happened one day per week and we’d get our window the night prior. They do not allow waiver of signature. After changing travel plans and taking off work to accommodate their 4 hour delivery window, the bed was delivered outside the window! They also now outsource assembly to Angi. Our Angi-matched service provider canceled with less than 30 minutes’ notice and automatically rescheduled us despite attempts to cancel service. It took 2 hours to get that addressed. Once the bed was assembled, the quality is poor. It shakes and wobbles even with the wall mounts attached. The mattress (the only full mattress they sell) was too large for the bed. This experience was so bad that we’re going to just trash the bed and start over with a more reliable, high quality vendor like pottery barn or restoration hardware. We’re disappointed because this company used to make quality products and have top notch customer service. Not anymore.

I tried to be patient with this company and give them a chance to make things right. Unfortunately, 2 weeks after receiving the bed that was supposed to be the top bunk to our current twin Maxtrix bed, we are still left with missing and damaged parts and no response from the company. Since the company was slow to respond about the initial missing parts, I went ahead and ordered them from their website myself, paid for shipping a second time and waited over a week for them to arrive only to find 2 rock locks in the box rather than the 4 I ordered! That's right, the replacement parts for the missing parts were also missing parts. Unbelievable. Not even a response yet regarding the DAMAGED UNUSABLE SIDE RAIL for the top bunk! This is truly the worst company I've ever had the misfortune of dealing with.