MechMaxxReviews of mechmaxx.com

Super fast and great packaging. So far please with product.

Great communication and follow up

Excellent Customer Service!! Fast Delivery!! Knowledge of the Product Line!!

I contacted customer support and they were great in assisting me to make sure I purchase the correct product and upon receiving the product I am very happy with my purchase.

We have experienced the WORST POSSIBLE CUSTOMER SERVICE AND SUPPORT. IT TOOK US SEVERAL MONTHS TO GET PROPER PARTS from MechMax THEN WE HAD TO TRAILER OUR UNIT TO A SMALL ENGINE REPAIR PERSON. THEY REFUSED TO REIMBURSE us FOR REPAIRS and TOWING THEY AUTHORIZED. WE are OUT 1k in addition to the purchase price to get our unit running. And then it’s very temperamental. Horrible customer support. We are on our own.

Ordered the stump grinder without knowing very much about the company. It arrived ahead of schedule and was in a very solid crate. Bolted down so that it could not move inside of the crate which meant if the crate had suffered damage the grinder would not have. Good product, good people to keep you notified, and still getting E-mails asking if I need help with it or want more information.

I’ve sent emails. I’ve sent texts. I’ve been on the phone waiting for customer service to answer for hours. I had a warranty issue and had questions because my wood chipper worked only occasionally. I did all things possible in my own to make it work well but no go. For weeks and weeks. Now it’s out of warranty period. This company is poor with communication. I paid a company to fix it but he couldn’t figure out the problem. More money down the drain. I’ve heard nothing from MechMaxx still. It’s been months and I’m very disheartened with them. I had high hopes when I bought it. But, darnit, just not anymore. Thanks for listening!

Order was on the way within a couple days of paying for it Even though they asked us to review a product we have not received, after receiving the item we've decided to update the review. We ordered the firewood conveyor it came in a nice crate well packaged. Assembly video is pretty straightforward and went together without issue minus a few missing Hardware bags. Thankfully we had the hardware in the shop to assemble. The only thing we did not have is the motor mount nuts. They supplied Castle nuts which were cross threaded and do not belong on the conveyor at all. I believe they just threw whatever on there that could almost fit. Remember it's only a $4,000 conveyor not a $20,000 conveyor so it's not going to be perfect. After assembly it's very great for what it is! Forward reverse variable speed and so on. We ordered Grizzly bars off at different style Chinese processor and are going to install those on our conveyor for our firewood operation. Overall very pleased with purchase and would most definitely order again if needed. Only recommendation is they double check the hardware before they ship out. I'm sure that part is outsourced to a different company and they just package and deliver Parts they receive in. I'm very familiar in the manufacturing process so I understand how that works.