Med MartReviews of medmartonline.com

BROKEN PROMISES

The bed took much longer than expected to arrive. My husband wasn’t home from rehab, so we were unable to return the bed that I was given misleading information about. The mattresses are 36 and 42 inches. My expert didn’t know standard size which turned out to be 39—not even offered. My husband practically falls out of bed and we can’t return it because it was more than 7 days before he got to use the bed. That’s a lot of money for a necessary and uncomfortable and practically unusable product. Stay away from this company. The person who finally delivered it was wonderful, but the company stinks. He is a subcontractor.

I have ordered 3 slings. The first two slings purchased are the wrong size. I called and found out that no returns will be accepted if the package was opened which they were so we had to keep those two, knowing they would not be used. I purchased the 3rd sling, did not open the package, so if I did need to return it, it was still in the original package. In the description, it says that it is mesh. The back part of the sling that will be sat on all day and resting her back against is hard and will cause skin breakdown. The description said it was mesh that is not mesh. It feels like hard cardboard is inside the material. I called to return it and got told that they are not returnable. The first time when I called, they said it was non-returnable because the package was opened. Now I can’t return it. With it not being opened.???! Very unhappy.

I purchased a tricked out electric hospital bed in April of 2025 from Med Mart for $2,672.92 for my 98 year old mother with Alzheimers. Sixteen months later the bed stuck in the down position. I get it, story of my life, warranty was only good for a year. But Med Mart could not even provide for a service call or a name in Billings, Montana to fix on my dime. So the lesson is, save your money, and just throw your loved one on a mattress on the floor like some drug addict. Works just like a two grand bed from Med Mart. Brian Biggs in Billings, Montana

The golden bed chair was the biggest waste of money I have ever spent in had my chair worked on 7 times before the the 1 year warranty ran out then it broke again and they said now it's your problem y it hasn't worked right since I got it don't u see the woke history it has never worked right since I have gotten it? They said O well it's your problem now. I suggest you buy a lift chair from your local Furniture Store you'll be better off!!!

I called before placing an order on 7/20 and was told that the Jazzy Carbon HD chair I needed was in stock and would be shipped from Mississippi in a day or so. Here it is, 7/24 and there’s no update on the status of my order, nor any tracking. I called again and was told I’d be informed about the status of my order first thing on Monday morning, but I’m not confident. I also asked about whether I’d be getting the new and improved Carbon HD because it now comes with casters and a digital screen. The photos on the site show both chairs with no explanation. I was told there was only one type of chair and that I’d be getting the latest version, but again, not confident. I’m really regretting this purchase with this company after reading all the reviews with the BBB and want to cancel my order.

The man i talked to on my last call was very rude and unhelpful I wouldn't buy here again. All around very slow and unhelpful process when trying to get lifesaving oxygen my dog passed without the help she needed. I felt like he was talking down to me and very condescending in my desperat search for help and my dog died this man probably isnt the best for your sales

Ordered on the 14th and now the20th and package is still not here ,, Have no clue where it is ,, It is now the 20th and has not been delivered