Han
Posted
Poor quality embroidering and shipping logistics
Merchwell brands itself as a company offering premium merch, however the experience we had working with them left a lot to be desired: * An entire portion of the order was completely missing * The backpacks we ordered had terribly inconsistent logo embroidering. Logo was not straight, stitching was frayed, letters blended into each other, emblem was botched to the point of being unrecognizable * Sweaters were better, but suffered similar issues with embroidering consistency. The workmanship is shoddy and I am surprised to have received what we did, especially at the prices we paid. We are a remote team that rarely has the opportunity to all meet in person. We chose to trust Merchwell to deliver a set of quality merch that we could hand out to our team. We were excited to celebrate our achievements together and wanted the team to go home with something they could wear with pride. Instead, I am embarrassed to hand some of this out. --- EDIT: Throughout this experience, Merchwell's team has been very responsive and apologetic. They've offered a partial refund and are trying to make things right, which is important to add to this review. For our situation, it is after the fact and the moment to create a positive experience has passed. If you do not need to coordinate on timing and are OK with delays and receiving multiple shipments, Merchwell has shown that they can make up for mistakes if given the chance.
Response from Merchwell· May 28, 2026
Han, thank you for updating the review, and for giving us the shot to fix things. This order didn't meet the standard we hold ourselves to, and missing the mugs on top of it made it worse. I hated that it happened on an order meant for your team to celebrate. We've discovered and now fixed the QC gap, got the missing items reshipped via Next Day Air, and refunded you for the damaged/missing pieces everything. I know none of that gives you back the moment. I appreciate you working with us through it, and hope we get the chance to make it up to you in the future.




