Mitek SystemsReviews of miteksystems.com

Absolute dog excrement. Waste of life. I hope they go out of business

I am trying to use their ID system (Liveness and photo checks) to open an isa account with Natwest. However whenever I get on their link sent to my mobile phone the screen asks me to continue on mobile phone. When I put the international number in and click, I just get another link in my inbox with their site address and so start again ... indefinitely! I tried deleting the messages and got Natwest to send the link again (which took 1 precious hour starting with a useless BOT) but I had the same problem. I am using windows 11 and Firefox on my desktop and a Vodaphone account for my Android phone. I am very near abandoning joining Natwest because of this. I tried messaging Mitek for help but their system only accepted business email addresses. I suggest the banks use a better, easier to use, system. Lesley

What an awful company to deal with, never responds to emails or queries. Despite several emails, not one responded to yet they are continually bombarding me for information that already has been submitted. Avoid and report. I want to raise a complaint

This is a worthless App. Despite repeated attempts it will not allow me to take a photo of my passport. I have no idea why banks persist in using this stone age technology when there are much better alternatives available

Absolutely disgusting service we have provided every proof of I'd as we can , and they are still saying they need more !!! There are no other documents we can send , I don't drive , so no license , and I don't have a passport , so what else can I provide ??

Uploaded everything I was asked for by Natwest and more, but all of it was rejected by Mitek. Abysmal.

After making numerous attempts to scan my driving license as photo ID, including putting it on top of a white piece of paper, outside, in hazy sunshine, the Mitek-ID app kept rejecting as for "not enough light". I then switched to using my passport, which then worked on the first attempt. I've used my driving licence in the same way before, with other companies apps, without issue. Additionally, I've now had my ID check for a bank account I wanted to open, rejected, with no reason given. I suspect because of an issue using the app with my passport. There is nothing about my situation which would have caused an ID check to be rejected, so I can only assume this is a further issue with Mitek.

Appalling! Trying to open a NatWest bank account but have never driven so no driving licence and do not have an EU I/D card. Rejected - that's it! No alternative despite moving from my current bank which has never been subject to fraudulent activity, never been overdrawn and has always had a very healthy balance. Totally different to NatWest's television advertisements.