Excellent
5,712 reviews
MobileHelpMobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Bruce Cartwright C.
Posted
experience so far would indicate excellent service based upon the agent who is named Matthew was very courteous and responsive to our questions We await arrival of the call devices.
Response from MobileHelp· Jul 8, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
customer
Posted
The care and service from the representative was awesome.
Response from MobileHelp· Jul 8, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Mary C.
Posted
Your representative Albert was so knowledgeable He was pleasant and really made me understand all that MobileHelp has to offer
Response from MobileHelp· Jul 8, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
customerDavid
Posted
Good review of product quality
Response from MobileHelp· Jul 8, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
C. H.
Posted
Samantha was friendly and knowledgeable!
Response from MobileHelp· Jul 8, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
DEBRA R.
Posted
The fall button goes off too easily. 3 falls alerts on my first 2 days. Holding the button each time did not cancel alert. Announcing "Cancel Alert" when promted did not work each time. I had to use my mobile phone to contact the alert dispatch. The first time the alert went off it took a long time to connect to dispatch because there were too many calls in.
Response from MobileHelp· Jul 8, 2024
We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.
Joseph M.
Posted
Patrick was very informative and helpful with any question i had. Explained the process fully
Response from MobileHelp· Jul 8, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Brion
Posted
Good price, GPS coverage, long battery life. AJ was very knowledgeable. Explained everything and courteous. We look forward to being with MobileHelp.
Response from MobileHelp· Jul 8, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
