MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

John A. S.
Posted Mar 10, 2024
your equipment does not pick up the…
your equipment does not pick up the response signal
Response from MobileHelp· Mar 13, 2024
We have received your review and we are sorry to hear that our cellular systems were unable to connect for coverage at your address. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for in-home coverage. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.
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customer H.
Posted Mar 10, 2024
MobileHelp representative are always…
MobileHelp representative are always professional, helpful, and patient. The system was relatively easy to get set up.
Response from MobileHelp· Mar 13, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
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S G.
Posted Mar 10, 2024
I was very impressed with your program and your employees
I was very impressed with your employees. I never felt I was being pushed into signing up for your program. Patrick gave me the information and answered my questions. I asked him if he would mind calling me back the next afternoon and he said of course. He did call and I had my son here for Patrick to tell him about your company and what was best for my needs.. My son asked questions and I signed up. Easy does it!
Response from MobileHelp· Mar 13, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
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customer
Posted Mar 10, 2024
I have not received a confirmation of…
I have not received a confirmation of my order with any details. I am still waiting for a tracking # so I can find out when I will be received my device.
Response from MobileHelp· Mar 13, 2024
We received your review and we apologize for any inconvenience you have experienced with the delivery. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Tracking information will come directly from the shipping carrier via email. Our records indicate that your package has been delivered to a secure location. If you have not received the package or need any further assistance please do not hesitate to contact us at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
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customer
Posted Mar 10, 2024
Claire was beyond fantastic.
Claire was beyond fantastic.
Response from MobileHelp· Mar 13, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
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Karen S.
Posted Mar 10, 2024
Signing up was easy
Signing up was easy! Agent was very professional and knowledgeable about your product! Just waiting for product to be delivered! I am anxious to start using my coverage!
Response from MobileHelp· Mar 13, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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Robyn
Posted Mar 10, 2024
She was very helpful and nice
She was very helpful and nice. Everything was explained concisely
Response from MobileHelp· Mar 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
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Rick E.
Posted Mar 10, 2024
It sounds like good company
It sounds like good company, plain and straightforward.
Response from MobileHelp· Mar 13, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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