MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp Reviews | Read Customer Reviews of mobilehelp.com

MobileHelp reviews

5,712 approved reviews, newest moderated first

Richard
Posted Aug 29, 2023
Flawless and precise instructions
Flawless and precise instructions
Response from MobileHelp· Aug 29, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family
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Kim
Posted Aug 29, 2023
Service
Nice and knowledgeable
Response from MobileHelp· Aug 29, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family
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JED in V.
Posted Aug 29, 2023
New Customer
After 90 days of reviewing the many providers of medical alert services we selected MobileHelp as a result of the various plans/equipment options available along with competitive pricing. We are still new and have not had an opportunity to assess the service level. However I was extremely pleased to receive a call from the service center addressing a minor concern regarding the equipment received. Thank you for the prompt and courteous follow up call.
Response from MobileHelp· Aug 30, 2023
Hello, We received your review and we want to make sure we can resolve your concern as soon as possible. This is not an experience we want any of our customers to have. It looks like you have not yet spoken with our Technical Support team about this issue. A member of our Technical Support Team will be reaching out to you shortly. Thank you for being a valued part of our MobileHelp family!
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Anita W.
Posted Aug 29, 2023
The representative’s presentation was…
The representative’s presentation was very gracious and clear. Information was very clear. Installation was simple. Equipment worked perfectly.
Response from MobileHelp· Aug 29, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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Lisa
Posted Aug 29, 2023
Good customer service
Good customer service, good explanations; not pushy.
Response from MobileHelp· Aug 29, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
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A. O.
Posted Aug 28, 2023
Two monitors failed.
Two monitors failed.
Response from MobileHelp· Aug 29, 2023
Hi, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family
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customer
Posted Aug 28, 2023
As a current customer
As a current customer, your company answers quickly when help is needed. The agent today was very kind and patient with me.
Response from MobileHelp· Aug 29, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
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Pam G.
Posted Aug 28, 2023
Helpful
All my questions were answered. All information helped me make my decision!
Response from MobileHelp· Aug 29, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
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