Modern NurseryReviews of modernnursery.com

Response from Modern Nursery· Jul 18, 2024

Thank you for the lovely review! We do believe that everyone appreciates being able to call or email customer care and having a live person there to assist. We truly care about our customers and are here to help in any way we can!

Response from Modern Nursery· Jul 18, 2024

Hi Susan, we do send a specialized white glove email as soon as you place your order explaining that on rare occasions and if you live in a very rural area, we may not be able to provide white glove delivery and on those occasions, we will let you know ahead of time and will provide a partial shipping refund. Had you let us know this was a deal breaker after receiving that detailed email, we could have cancelled your order if that's what you wished to happen. I'm really sorry that our carrier was not able to perform the white glove delivery as you had hoped! Customers can also always reach out ahead of time to confirm whether their area is eligible for white glove, even before placing an order, and we are glad to confirm for them!

Response from Modern Nursery· Mar 25, 2021

This was a horrible issue on the day of our new site launch, our developers migrated over products at the price of the add on instead of the product with the add on, or the car seat cover in this case. We fixed all of the issues before launch, but when they launched the site they overwrote the changes. Understandably, hopes were crushed on the cheapest products in the world. We were not attempting to lure anyone in, in fact, we were desperately trying to correct them all AGAIN in real time. It was a nightmare for all involved.

Response from Modern Nursery· Mar 25, 2021

We heard this a lot about the previous owners. We bought the business in 2019, and it's night and day over here!

Response from Modern Nursery· Jul 18, 2024

I'm so sorry to hear about your experience. Modern Nursery has been under new ownership since 2019, so this is a reference of the old owner, Devin Weisleder. We are so sorry you had a terrible experience under his leadership and many changes have been made to make sure our customers never experience customer "uncare" like this again!!