Excellent
375 reviews
Moon Audio specializes in custom home audio solutions, from custom handmade cables to headphone modification services. We provide sales and services in 2-channel audio, home theater, and pro audio. We specialize in headphone audio systems and carry pro...
Moon-Audio (moon-audio.com) has 375 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
375 approved reviews, newest moderated first
Peter K.
Posted
Everything worked out flawlessly. Fine people with whom to do business.
Response from Moon-Audio· Oct 9, 2025
Thanks so much for your kind words, Peter. We appreciate you taking the time to leave a review.
Michael W.
Posted
Always great to work with. Great communication great product s
Response from Moon-Audio· Oct 9, 2025
Thanks so much for the kind words, Michael. We also appreciate you taking the time to leave a review.
LUKE M.
Posted
Great company
Response from Moon-Audio· Oct 9, 2025
Thanks so much for the kind words, Luke!
Zeb
Posted
Timely order processing and excellent quality product. Never compromise on your cables guys!
Response from Moon-Audio· Oct 9, 2025
Thanks so much for the kind words and for taking a time to leave a review, Zeb.
Tin T.
Posted
Great service and very helpful, informative product reviews by
Response from Moon-Audio· Oct 9, 2025
Thanks so much for taking the time to leave a review, Tin. We appreciate your feedback on our service and product reviews. Please also follow us on Youtube! https://www.youtube.com/@moon-audio
Wade R.
Posted
If I could give them a zero I would. Their customer service and communication is absolutely terrible. Go out of your way not to purchase anything from them!!
Response from Moon-Audio· Oct 8, 2025
Hi Wade, we don't have a record of you placing an order with our store. We also cannot find any interactions in our customer service platform with anyone by your name. I'd love the opportunity to learn what went wrong here. We strive to support our customers with great service, excellent product, and technical support on everything they are looking to learn about here at Moon Audio. I look forward to hearing from you! Warmly, Liz
Randy M.
Posted
About 14 years ago I gave up on cd’s, embracing Qobuz streaming as the next best thing. I ripped my cds to hard drive then gave most of them away. 2400 cd’s were too heavy & bulky to move around or store. And finding new music via streaming was the greatest. Then I read the Aug 2024 Stereophile article on the Teac 701t cd transport and was very intrigued. I bought a used Audolab 6000 cd for $300. It was Fun! I bought a bunch of new release box sets cds, mostly newer recordings. I finally decided take the plunge, & spend 9x more on the Teac than I did in the Audiolab to see if the reviews were accurate. It was available from a few sources but I chose Moon Audio, knowing their long term stellar reputation, and having purchased from them previously. The transaction was flawless, communication was the best, and I LOVE the Teac. It provides a significant step up in sound quality. Almost spooky, so corporeal & ‘muscular’. I rarely buy new gear but I’m so glad I did, & can recommend the folks at Moon wholeheartedly.
Response from Moon-Audio· Oct 8, 2025
Thanks so much for the excellent review, Randy! We appreciate you taking the time to leave a review for our store and we welcome the opportunity to support you anytime.
Matt
Posted
Quite impressed with the ease of my experience with Moon Audio. I have a rather complex audiophile set up and Moon was able to deftly and imaginatively worked with me to re-cable my entire set up as well as add a couple new high end components that have truly been massive upgrades in what I thought was already the best set up I'd heard! Their patience and willingness to really listen to what my vision was really stood out to me. Very rare in my experience. Top notch business and I WILL be back!
Response from Moon-Audio· Mar 18, 2025
Thanks so much for the excellent review, Matt! We loved helping you improve the sound of your audio setup and we are eager to help support you anytime.
