MoparPartsGiant.comReviews of moparpartsgiant.com

They sent me the wrong part. Refused to pay for return shipping and demanded a restocking fee. I filed a chargeback with my CC and they sent them a fraudulent invoice i had never seen before with different part number.

I was sent a defective part. I applied for an RMA and they "slow-rolled" it. As a result, my ability to return the part exceeded their "allowable" time frame. Now I'm stuck with a useless part. Their customer service is absolutely horrible. I sent SEVEN emails and called three times. No responses to my questions or concerns. Then they tell me they sent me emails - and yet, no reply to my SEVEN emails. The customer service on the phone was horrible. The customer service reps could not care at all. Fortunately, I only lost money on a $100.00 part. I hate to think of how many other people are getting hosed by these people and never complain. If you order from them, you are taking a chance. There is a reason you are paying a lower price - it's the risk. This business and this product was horrible. Save your money and buy from a reputable business. These people are not reputable.

The part was absolute garbage. It was not genuine OEM as advertised. The magnet on it wont even pick up a piece of scrap steel the size of a penny. It was the same POS that you can buy at any crappy auto parts store for 1/4 the price. It made my truck run like crap. Misfires everywhere. You should be damned ashamed of yourself for committing fraud and passing that off as genuine OEM!!

Orderd a rear bumper for my 2019 ram. 569 dollars and 70 dollar shipping fee, estimated delivery 24 though 26th April, as of the 29th of April never heard anything from them except that it was being ready to ship, then on the 30th of April received email that I had to give them another 135 dollars for shipping, blamed it on FedEx, seems to me they should no how much it cost to ship something, close my account as soon as they reimburse my credit card, never again will I even consider this company

There was nothing wrong with the item I purchased,but the transaction was very disappointing. The item was expensive, then the shipping was almost as expensive as the item. There was no choice as to who was providing the shipping. That particular Shipper charges a huge amount to do collect taxes at the border, almost as much as the shipping costs. And this is not disclosed to the customer until after the item is delivered, a few weeks later. I have had better experience with a different shipper.

Multiple communications from the company requiring multiple emails and phone calls by me only to have them finally state that the part is no longer available. It's a tail gate for a 2021 Ram truck. What the heck?

Parts took extremely long time to arrive. Part was damaged but no way to tell if it was damaged until installation (it was a plastic oil cooler for 3.6l motor) so because it was installed I couldn’t return it Part was cracked on the inside. I bought a Dorman Aluminum oil cooler from ORilleys with warranty. Will not buy from you guys again. No way to get money back, slow shipping. You may be cheaper than National Auto Parts stores but it’s not worth doing business with you in the long run

I ordered a part for my son’s car 3 weeks ago and it has yet to be shipped. I called twice to inquire about it but the representative was happy to reply saying they received my order, sent an email a week later for a confirmation (just wasting time), and then annotated in an email that the part would be sent in about 2 weeks. Mind you, this is a part they had in stock. The time is takes for them to grab the part off shelf and send it out is insanely slow yet they act as if it's normal procedures and I should be happy. Anyhow, I still haven't received the brake line I need to put my son’s car back on the road. I thought saving $25 was a smart move instead of ordering the brake line through the dealership but I'll never make this mistake again. After calling the company this morning I was told it would be shipped in April. I do not recommend this company based on condescending customer support and unsatisfactory shipping time.