MovingPlaceReviews of movingplace.com

Firstly I must say that every associate there were very polite, friendly and helpful. I felt, however, there was a large element of “bait and switch” going on. I had a 10x20 foot storage unit to move. I hadn’t seen the inside for 5 years. The first guy said I would need 12 linear feet of trailer. I liked the price and the time. A second associate calls a few days later to confirm and suggests I need 4 more linear feet and better to prepay before pick up at a cheaper price. Ok I said. Then on day of loading I still need more space that I had to pay a premium for. If I had known in the beginning the total amount, I would have done the U-Haul myself. It would definitely have been cheaper by far, but at the outset, on the initial sale, it was only marginally less expensive. Buyer beware.

After requiring repeated phone calls to complete the truck reservation when I’m busy trying to pack, I was informed one week before the scheduled drop off that the truck driver would not park on gravel, only pavement. The truck driver needed only to drop off the trailer onto gravel right next to the paved road. The cab’s tires would not have left the pavement. Gravel is there exactly to prevent vehicles getting stuck. It’s Appalachia y’all. Most people have gravel roads and driveways. The movers I used when I moved in had no problem parking there. Too bad they don’t cover my area any more. The only options provided by MovingPlace were to shell out a bunch more money to pay them to shuttle my stuff to their warehouse 50 miles away, or do that myself, then pay them thousands to move my stuff as scheduled. That’s absurd. They ought to have mentioned they are afraid of gravel on their website. MovingPlace is lousy. If you live in Appalachia or anywhere else rural, you know, the majority of the country, don’t waste your time with them.

Bait & Switch. Stay away. Don’t waste your time. I was quoted a price of $2800 for a move. Good thing I stayed focused as I called when I had a problem completing my commitment to the order. The day after I agreed to the estimate they told me the “local mover hasn’t confirmed the job.” I’m puzzled as I was told that always happens right after the “estimate” is submitted. Well, the next day, they said there were other teams that would gladly do the move from $3800 or $4100. So, I quickly noted the bait & switch tactic they were trying to use. I guess they’d figured I was hard up to get it done and would roll over on the price. Wrong. I found an alternative company that actually gave me a lower price than the $2800 Do yourself a favor and avoid this slick company who takes people for granted as they try to rip them off. Please note, the notice of my planned move was NOT at all “short.” I called 2 weeks out and was given no indication the notice was anything like short. By the way, I was flexible and could have changed the date. This response holds NO water. Once again…this is a rip-off company. Please avoid for your own sake…

DO NOT HIRE THIS COMPANY. Our stuff is over a week late arriving, they sent 10 boxes to move our nearly 4,000 square feet home, they have lied to us over and over about when our stuff will arrive. We hired them to make the move easier and it has been an unmitigated nightmare. DO NOT HIRE THEM, they are the absolute worst.

WORST EXPERIENCE EVER. 2 helpers arrived at 530 PM to load, hours late. No boxes. Ramp broken so took HOURS EXTRA. My hubby helped. Told take pic of trailer. I did. Emailed, we used all, they saw video of our things, badly underestimated size. We had to go back to FL for u haul. Told next day when I was at airport, they were cutting lock off! Why?? They moved and destroyed our things. Mattress was in front when we locked. When we opened, they had greasy bar across our cloth headboard. Mattresses ripped , covers torn, greasy, thrown on top, lamps broken, wrought iron table thrown in and broken. Over 8k damaged. Told by Ken Mercado in sales we were FULLY INSURED. I asked a LOT OF QUESTIONS. When trailer opened here, ramp they replaced was broken also. 🤬. Had to come back next day to finish. Finished at midnight on day they unloaded due to bad ramp. Hubby unloaded again. There were prob 50 calls between Hire a helper, another subcontractor, and moving place during load and unload. We filed claim. Told we needed insurance from ANOTHER WEBSITE! Not in contract or told that. Told we would get $600 something. Not even half of our 1 yr old mattress, not to mention 4k temperpedic they damaged. Told hold on to them. Why? Now pd to get damaged stuff picked up.

100% misleading communication throughout the process -- go with another company if you want to feel confident in your move. Here's a list of things that I was told, often by multiple people both on the sales side and support side, that ended up contradicting each other or were straight fabrications. When I informed the supervisor, Omar, about these his explanation was that his staff "was new". I find it unlikely that everybody from sales and 4 separate people in support were all new. So, the most charitable explanation for these problems was a bunch of new staff; the other explanation of course is that they were deliberately misleading customers throughout, and once they had paid they don't care what happens. 1) Sales: they tell you that if you put the deposit down you will lock in the dates they give you. This is not true; they are not locked in until *after* you put the deposit down and they check with the dispatcher. I had already booked local movers for packing/unpacking so this was problematic. 2) In sales and support: you will be able to secure your belongings on the truck behind some sort of locked mechanism. I was told this by both a sales person, which got me to agree to their business, and by **2** different support people. This is not how it works. There is no lock. You can't lock any of your things. You just put them on the truck and hope everything is ok. By the way, when I asked Omar about how I could feel confident that nobody would try to take anything from my completely unsecured belongings, he said "we use professional movers" and if it were him "he would 100% want a lock on it" -- Again, you CANNOT lock it. 3) If you use the whole truck (they charge you per linear foot) the truck will be fully secured. Also not true. I used the whole truck, told MovingPlace / Hire a Helper, and my lock was still cut off the trailer. 4) Pick up of both the loaded and unloaded trailer by the dispatch folks is automatic and you do not need to be present for this. I'm still not sure what the actual answer is here. I was told multiple times, assured even, that I would not need to be present for the full truck to be picked up. I even booked a flight based on that assurance. 24 hours before it was picked up I was told I was "supposed to be" present and if anything happened that it was my fault. 5) That I would receive notification via email or phone call during the move when the truck was checked for how much space was used, and then I would be notified for how much I would be charged for the extra space. This just did not happen. I had no idea what was going on during the move, never received any communication. 5 days after the truck showed up I was charged $2k more than my quoted estimate for the move. Never received a receipt, invoice, confirmation of payment. They just charged my credit card. There were many other minor communication discrepancies and contradictions but you get the point.

Just did my second move with MovingPlace and had another great experience. We saved thousands in comparison to a full-service move. Everyone I talked with was extremely pleasant, knowledgeable and helpful. Many thanks to Stuart, Jeff and Chris!

I used this service based on positive reviews I read on both the bbb.org website and Trustpilot. Unfortunately, my experience was horrible. When the driver dropped the trailer off to load my stuff, I told him that I may not finish loading the day he dropped it off. He told me not to worry about it and just to call when I was ready to have the trailer picked up. The next morning another driver came to pick up the trailer and I informed him that the previous driver had told me just to call when I was ready for pickup. When I called Moveex to discuss this, they told me there would be an additional charge. I told them I felt this was unfair based on what the original driver told me. When the trailer was delivered to my destination, the loading ramp was very unsafe to use, it had a foot long hole in it.