Mountains PlusReviews of mpgear.com

Long time passed since my order was compleatly shipped

My experience ordering from Mountain Plus was positive with ordering/shipping, I do have a beef with Thule though. The package arrived pretty beat up. Thule 58" cross bars looked used with various dings/scratches. The foot pack also looked used and had scratches with some of the rubber removed. Items appeared new in box. It's a roof rack and it's gonna get beat up but I was disappointed.

Only a vague hint it the title line gives any indication of the actual quantity of the product for sale. (OVAEASY WHOLE EGG CRYSTALS-5) How ever the picture is very specific. The picture of a 4.5 oz package but when you get it it is only 2oz. I promise I will never buy another item from You clowns. Very miss leading if not out right lying.... To many other places to spend my money................ Rick

When I ordered some baskets, they were shown as "in stock" and I was told they would ship within 48 hours. Two weeks later, I still hadn't received them. I had to personally contact MPgear to find out that the items were not, in fact, "in stock". They were backordered (I was given some BS about "it's in our other warehouse" — why not ship it directly from there?). It was more than a month before they finally arrived. If the company had contacted me as soon as they realized there was a problem, I would have been fine with it. But to make me wait more than a month without any notification is extremely unprofessional. While the price was right, I will never do business with this company again.

The products in question were on backorder everywhere, so I shouldn't expect it quicker from Mountains Plus. However, their website seemed to indicate the product was available and would ship the next business day. It didn't ship until a week later. If you use the "17 In Stock" style messaging everybody else uses, that would help with knowing whether to place a particular order, when a customer's in a hurry (as I was). Otherwise, good website, hope you guys get it together - you've got better depth than a lot of other websites (incl. Amazon for cycling parts).

Ordered a Thule bike rack for my car and shipping said it would take 7-10 business days, but the darn thing took 14-20 days! I had to keep checking on the item to find out what the issue was. Customer Service was very helpful but I was just so irritated it took so long. AND the item was used! Not very happy with my experience

MP Gear definitely has some of the best prices I've seen online. It's too bad that their customer service and processing leaves a lot to be desired. Apparently, my order fell through the cracks and was delayed for weeks. I had to follow up several times via email and phone just to make sure that they did not forget about me. The entire time my order showed "pending on hold" on their website and it was never updated. It does not instill much confidence when this happens. I was told by 2 separate employees that my order was being processed and that it was "being drop shipped by another vendor". After two weeks, I contacted them again for the 3rd time and finally got some movement. I think I may have gotten the owner. The person apologized and said that a couple of key employees had quit which is why my order was stuck in limbo. I did finally get my order and all was well but it took 3 weeks to receive it and it wasn't an easy or flawless transaction by any means. It was by far one of the worst online buying experiences I've ever had in my years of buying online and this includes buying from shady Brooklyn camera companies. I hope that this was just a fluke. They do have a nice website and ordering process. I wonder if they even stock these items like Amazon or the like. Chances are these guys have great intentions to provide the best prices for their customers but they seem overwhelmed with the traffic they get and don't have an efficient system in place to process orders quickly and accurately. I have high hopes for MP Gear and I may try them again at some point but there are other online stores who are much more reliable and process orders fast. Perhaps, these guys should team up with Amazon to help with fulfillment and processing? I am happy with the product I ordered thankfully. I would hate to think about the inconvenience of returning an item I purchased from them. Your mileage may vary.