Jason M.
Posted
Warranty Coverage
I wrote an email to have parts replaced that were damaged on the MSR Elixir 3-person tent. Michael M., a warranty service representative, emailed me back within a few hours and provided me with all the necessary details. I provided him with an email with the information requested and he replaced the parts and sent them to me. He went above and beyond to ensure my request was taken care of and provided extra information to assist in the future. Thanks a million for your promptness, professional nature, and timely responses.


