LynnF
Posted
22609681212 order progressive lenses not coreect
22609681212 order Love the frames but the lenses are not correct. I cannot read with them. They are progressive. Asked four times to have remade and no response.

Great
8,133 reviews
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
8,133 approved reviews, newest moderated first
LynnF
Posted
22609681212 order Love the frames but the lenses are not correct. I cannot read with them. They are progressive. Asked four times to have remade and no response.
Frustrated
Posted
Love the options for frames and the prices.
customer
Posted
I love my glasses and the price was great
Yuraina M.
Posted
I ordered 3 prescription glasses with bifocals and the bifocals is in the wrong place. I can't see out of them. I want a refund on all 3.
Barbara
Posted
Great pricing for three pair of progressive Glasses. Prescription was perfect!
dawn B.
Posted
It's been 6 weeks since I ordered my glasses and they came in totally wrong and the company refuses to write make them right and also refuses to refund or honor their warranties buyer beware I have approached them several times and have no responses coming back
Response from MuukalOptical· Oct 20, 2026
Sorry, even if you are 70 years old, it is not an excuse for making mistakes. Your SPH symbol is "-" and you wrote it as "+", so this is the mistake. Sorry
Kathryn
Posted
I ordered what was supposed to be Blue glasses but the ones I received are 98% Black. Super dissapointed. Customer service contacted me and has allowed me to chose another frame at no charge. They had great communication and I am excited to recieve Blue glasses!
Jamie D.
Posted
I have to lean my head all the way up to get to the progressive... I can only use these for looking at my phone but not daily wear because I cannot see the computer unless I hold my nose up. I gave my prescription and ordered. Lesson learned.. take your self to the eye glass shop!