Great
149 reviews
MyClean Cleaning ServicesMyClean Cleaning Services is listed under Cleaning Service Providers in New York, New York.
MyClean Cleaning Services (myclean.com) has 149 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
149 approved reviews, newest moderated first
Aden
Posted
I have been very happy with Myclean. My regular cleaner (Victoria) is a lovely, conscientious person. Communication with the Chicago office (Ross) has been efficient and good: all in all, very satisfied!
Gisele
Posted
I have a long history with MyClean Chicago now, and I honestly would feel safe and comfortable recommending them to anyone who wants a trustworthy company to do a great job cleaning your home. This company is receptive to questions and changes, and are active and helpful in both their response time and in getting things resolved. MyClean cared to work with me until I found a cleaner that I love (and I LOVE the cleaner I have now) and now I just look forward to someone showing up and doing a stupendous job.
Nicole
Posted
First cleans were wonderful but quality and thoroughness decreased over time. I keep them because it's an adequate job, but mainly because the process for scheduling online is REALLY easy and it's too hard to find and schedule new cleaners.
Response from MyClean Cleaning Services· Apr 18, 2017
Hi Nicole, Thanks for your feedback. I understand that you took a few months off, and that your most recent full clean was interrupted by a family emergency with the cleaner (that happened the day before). I also see that we discounted that clean and scheduled a reclean, but that the reclean wasn't up to previous standards. Our COO Kenny said that the plan is to schedule a new regular cleaner next week then follow up to make sure your needs are met. Please let me know if there is anything I can do now or in the future to serve you better. All the best. Mike
RB
Posted
The price is too high for the quality of service. I have been a customer of MyClean for years, mostly due to lack of time to test out a better service, but my monthly cleanings are consistently just average. A few cleaners have been better than others, and over the years I've had a few serious issues with some cleaners, and to their credit MyClean has tried to remedy the situation each time I've had an issue. But the bottom line is that $94.72 (plus tip) is exorbitantly high for the quality of cleaning. Usually the cleaning is superficial at best, and for that price I'd expect a pretty deep cleaning.
Response from MyClean Cleaning Services· Apr 18, 2017
Hi Rimli, Happy spring! Thanks for responding to our survey. Your feedback helps us improve. It is good you can count on us to be convenient and reliable, but our goal is to meet all your cleaning needs as well. I see that our COO has reached out to offer to reset your subscription with a preferred cleaner and add some notes to ensure your needs are met every time. Please reach out to him, or message me at [email protected], so we can be sure to do all we can to meet your needs and get on track. Thanks so much. Mike
Annette
Posted
I love the folks at myclean! They are professional, courteous but most of all responsive!
Hilary F.
Posted
Often times I find dust under/around furniture after cleanings. Otherwise I am very happy with my clean.
Response from MyClean Cleaning Services· Apr 18, 2017
Hi Hilary, Thanks for your thoughtful feedback. I have added some notes to make sure we address the dust around the furniture. I see you've had the same cleaner for a while. If you'd ever like a fresh start, please let us know. Your satisfaction is our #1 goal, and we want to give you a 5 star experience, Please respond here or email me at [email protected] to discuss how we can get there!
Alex
Posted
After a shaky start more than two years ago, MyClean has improved its act enormously, IMO. The cleaners are consistently very professional, and only need minimal instructions. The customer service operators are very courteous, and prompt in meeting requests. I thoroughly recommend this company.
MR
Posted
So far, haven't had a perfect clean after 5 months. Nearly there with my first cleaner, but then she left MyClean. Second cleaner didn't mop floors (I know because dirty mop pad was not nearly as dirty as when I mop, so I mopped with the pad she left to see if it picked anything up, and it was as if the floors were untouched). I keep the house usually very clean, so bi-weekly clean is usually a maintenance clean and extra elbow grease for the tough-to-do-daily chores, but I find those things go undone even after I specifically request them (along baseboards dusted, 2 air vents vacuumed).
Response from MyClean Cleaning Services· Apr 18, 2017
Hi MR, Thanks for responding to our survey. Your feedback helps us improve. I have reviewed your account. It appears that you've had bi-weekly cleans scheduled for several months, but have cancelled several cleans and only had cleans two weeks apart once. As a result, our cleaners likely have focused on standard cleaning, consistent with our checklist. I also see that you have some notes added (water mopping, no shoes, clean vents). We have found that our happiest clients find a regular cleaner, then provide feedback to tailor the clean. This is particularly true when there are special requests not normally covered by our checklist. I see that Kenny our COO has reached out to help get us back on track. Please respond here if there is anything else we can do to ensure we better meet your needs in the future. Thank you, Mike
