My EyelabReviews of myeyelab.com

Good morning this is Linda Lovelace down here at iLab in Gastonia just want to let everybody know that if you have a problem with your glasses these ladies down here can fix it up for you they are very nice and they understand the problems and I just want to thank them for fixing my glasses for me all right okay

The experience was great. The staff friendly. The price were a little expensive than I expected,but I enjoyed the experience.

Went in to pick up my glasses and approached the worker at the counter on the right. She was African American, skinny, with long hair and long eye lashes. I told her I was there to pick up glasses and she replied to not talk to her because she is on lunch and then ignored me instead of instruct me on who to see or where to go. I was then taken care of by another associate. This female continued to sit at the counter ignoring everyone in the room. This is by far the most rude experience I have ever had anywhere. If you are on lunch why are you sitting up front where customers are going to approach you and why are you on lunch in the front of the store where everyone can see you. I am not sure if I will go back to this store for my annual exam after encountering such poor customer service.

I somehow managed to leave home without packing my contacts for vacation. I contacted my eye doctor back home and they emailed me my prescription. While on the highway and knowing we were about to be passing through Bowling Green, KY, I reached out to Eye Lab. They helped me out with some trial contacts after verifying my current prescription! I will now be able to see during vacation!! Thank you so much!

Ordered online they charged me 300 dollars and then said my order number didn't exist never received the product I had to go to my bank and file fraud still trying to get my money back. DO NOT order from this company. These people are thieves and will charge you fraudulent. If you order online they WILL NOT refund you!!! Lost 300 dollars and still need contacts! Biggest scam website! Horrible customer service!

On 2-24 23 I visited MyEyelab for the first time .I had an appointment but was told by Evelyn Wyatt told me that they were behind schedule and I would be seen as soon as possible. As I am on time I expect them to be on time . However I decided to wait I looked around at the surroundings the place was small but very neat. I listened to both Evelyn and Tabby interacted with customers they were very apologetic and helpful .When my turn came I was again thanked for being so patient. These ladies are a great asset to this company .

I went to the eye lab off N Collins in champions park and Priscilla helped me and fixed my glasses that I sat on. It was 10 mins til closing and she greeted me with a smile and went to work on my glasses. Very helpful and professional.

I’m so mad I would say 0. They are quick to say we can do nothing for you! My glasses are off I can’t see to drive at night! The glare is horrible blurred vision can’t read street signs at all good thing I know where I’m at because of my job I was 7 days over their return policy of 30 days. I have a legit complaint. I was very nice about it. I tried to get used to them thinking it was just me…now I’m 1000$ in the hole!