Briony-jayne W.
Posted
Problem now resolved
EDIT- finally got some help today and Ran that I spoke to was very helpful and sorted my refund straight away. Thank you if anyone is reading this that hasn't had anyone reply contact ran@mylivia. com as he solved it for me. PREVIOUS REVIEW- I recieved my livia back in October and tried it our for 2 weeks. Sadly it didn't work for me so I sent an email to request sending it back as there is a 100 day guarantee. They emailed back with instructions on how to return it so I followed these. I then heard nothing for weeks and began emailing them for help of which all got ignored. I then whatsapped and eventually after 2 weeks of messaging I finally got a reply with someone who actually seemed very helpful, they reassured me that there had been a glitch on my account and now it had been passed onto the finance team and I would receive a refund within 2 days. The refund never came and this was over two weeks ago now. I have emailed, WhatsAppsed and messaged on Instagram and I am being ignored again. The customer service is absolutely TERRIBLE and for this reason only I would not reccomend to absolutely anyone. They now have my device and my £89 and are ignoring me after telling me my refund was on its way of which is clearly was not.
Response from Livia· Jan 12, 2022
Hi Briony, Thanks for the feedback, I believe we spoke earlier, and you received the email and the reason why your order has not been refunded due to issue with the UK distributor in your country. I hope you can mention that we've solved the issue with you quickly. Best, The Livia Team



