Rick
Posted
Terrible experience with My Packaging Pro
After receiving some samples and sending in art, we decided to place an order for 1,000 custom boxes with inserts, close to $3,000 worth. We received the boxes, and while the printing looks nice, we are extremely disappointed with the quality of the boxes. The inserts are made with a flimsy cardboard that doesn't hold up to the weight of our hot sauce bottles (not extremely heavy). And the outer packaging is splitting when folded, leaving sharp edges. I reached out to our rep for them to help in resolving the issues, and her response was that they were stored in too dry of a climate, and we needed to store them in a more humid climate (this was her serious response). I am in a warehouse in Colorado with many other companies that use cardboard-based packaging, and I have not seen others having these same types of problems. That is a ridiculous, shameful response, and I will never use this company again.



