Namco PoolsReviews of namcopool.com

I purchased a pool from Namco in the beginning of August and the customer service was wonderful, prompt response to my purchasing inquiry. I was told that the pool would arrive August 15-21. I started contacting the company after the 21st to check on the status of my order (via email, phone message) and could not reach a single soul. I fully understand that this pandemic has caused many delays and employment shortages, but a simple phone call or email would have be sufficient.

This ladder is so flimsy. Whenever you go to get out of the pool and grab the handles it feels like it will snap.

I did not receive my order and every time I call the company I get an answering machine and no one returns a call to me

I like your products but your website needs some work. When checking out I selected the up arrow on quantity, so I could purchase 2 parts instead of 1. After clicking pay now, I received an invoice indicating that I purchased only 1 of these. You may want to look into that. BTW - I just purchased an 18' round Quest ($3,300).

I put an order at Namco in Nashua NH OVER $6.000.00 BACK IN MAY they took the money and now is all excuses...Im still waiting maybe I get the pool by May next year... and this not a joke this is true maybe some more people are in the same wagon Thanks you Namco great service

We are very happy with our pool and Namco despite the setbacks caused by covid19. Through no fault of Namco, but the pandemic itself - everyone bought pools. Hence there was a delay with receiving pool and additional delay with pump and filter. The customer service at Namco Southington was always upbeat, positive and informative. Robert is a good general manager and we appreciate him and his teams efforts. We do love our pool and are happy to have it.

The shopping experience was great. It was easy to find the product I needed and To check out. My only issue is that shipping was rather expensive, $22 on a $46 purchase.

Easy to use website and able to find what I need in minutes. The proof on the solar reel I bought will be in a year after using it.